Management Information Systems Managing the Digital Firm Canadian 7th Edition Laudon Test Bank

Product details:

ISBN-10 ‏ : ‎ 0133156842
ISBN-13 ‏ : ‎ 978-0133156843
Author:

Laudon continues to be authoritative but is also more customizable, flexible, and geared to meeting the needs of different colleges, universities, and individual instructors.

Information systems are one of the major tools available to business managers for achieving operational excellence, developing new products and services, improving decision making, and achieving competitive advantage. Students will find here the most up-to-date and comprehensive overview of information systems used by business firms today.

Table contents:

Part I Organizations, Management, and the Networked Enterprise
Chapter 1 Information Systems in Business Today
Learning Objectives
1.1 The Role of Information Systems in Business Today
How Information Systems are Transforming Business
What Is New in Management Information Systems?
Globalization Challenges and Opportunities: A Flattened World
The Emerging Digital Firm
Strategic Business Objectives of Information Systems
Operational Excellence
New Products, Services, and Business Models
Customer and Supplier Intimacy
Improved Decision Making
Competitive Advantage
Survival
1.2 Perspectives on Information Systems
What Is an Information System?
Dimensions of Information Systems
Organizations
Management
Information Technology
It Is Not Just Technology: A Business Perspective on Information Systems
Complementary Assets: Organizational Capital and the Right Business Model
1.3 Contemporary Approaches to Information Systems
Technical Approach
Behavioural Approach
Approach of This Text: Sociotechnical Systems
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using Databases to Analyze Sales Trends
Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
Collaboration and Teamwork Project
Chapter 2 How Businesses Use Information
Learning Objectives
2.1 Business Processes and Information Systems
Business Processes
How Information Technology Improves Business Processes
2.2 Types of Information Systems
Systems for Different Management Groups
Transaction Processing Systems
Systems for Business Intelligence
Systems for Linking the Enterprise
Enterprise Applications
Enterprise Systems
Supply Chain Management Systems
Customer Relationship Management Systems
Knowledge Management Systems
Intranets and Extranets
E-Business, E-Commerce, and E-Government
2.3 Systems for Collaboration and Social Business
What Is Collaboration?
What Is Social Business?
Business Benefits of Collaboration and Social Business
Building a Collaborative Culture and Business Processes
Tools and Technologies for Collaboration and Social Business
E-mail and Instant Messaging (IM)
Wikis
Virtual Worlds
Collaboration and Social Business Platforms
Virtual Meeting Systems
Google Apps/Google Sites and Cloud Collaboration Services
Microsoft SharePoint
Lotus Notes
Enterprise Social Networking Tools
Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
2.4 The Information Systems Function in Business
The Information Systems Department
Organizing the Information Systems Function
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using a Spreadsheet to Select Suppliers
Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
Collaboration and Teamwork Project
Chapter 3 Information Systems, Organizations, and Strategy
Learning Objectives
3.1 Organizations and Information Systems
What Is an Organization?
Features of Organizations
Routines and Business Processes
Organizational Politics
Organizational Culture
Organizational Environments
Disruptive Technologies: Riding the Wave
Organizational Structure
Other Organizational Features
3.2 How Information Systems Impact Organizations and Business Firms
Economic Impacts
Organizational and Behavioural Impacts
IT Flattens Organizations
Postindustrial Organizations
Understanding Organizational Resistance to Change
The Internet and Organizations
Implications for the Design and Understanding of Information Systems
3.3 Using Information Systems to Achieve Competitive Advantage
Porter’s Competitive Forces Model
Traditional Competitors
New Market Entrants
Substitute Products and Services
Customers
Suppliers
Information System Strategies for Dealing with Competitive Forces
Low-Cost Leadership
Product Differentiation
Focus on Market Niche
Strengthen Customer and Supplier Intimacy
The Internet’s Impact on Competitive Advantage
The Business Value Chain Model
Extending the Value Chain: The Value Web
Synergies, Core Competencies, and Network-Based Strategies
Synergies
Enhancing Core Competencies
Network-Based Strategies
Network Economics
Virtual Company Model
Business Ecosystems: Keystone and Niche Firms
3.4 Using Systems for Competitive Advantage: Management Issues
Sustaining Competitive Advantage
Aligning IT with Business Objectives
Management Checklist: Performing a Strategic Systems Analysis
Managing Strategic Transitions
Learning Track Module
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using a Database to Clarify Business Strategy
Improving Decision Making: Using Web Tools to Configure and Price an Automobile
Collaboration and Teamwork Project
Chapter 4 Social, Ethical, and Legal Issues in the Digital Firm
Learning Objectives
4.1 Understanding Ethical and Social Issues Related to Systems
A Model for Thinking about Social, Legal, and Ethical Issues
Five Moral Dimensions of the Information Age
Key Technology Trends that Raise Ethical Issues
4.2 Ethics in an Information Society
Basic Concepts: Responsibility, Accountability, and Liability
Ethical Analysis
Candidate Ethical Principles
Professional Codes of Conduct
Some Real-World Ethical Dilemmas
4.3 The Moral Dimensions of Information Systems
Information Rights: Privacy and Freedom in the Internet Age
The European Directive on Data Protection
Internet Challenges to Privacy
Technical Solutions
Property Rights: Intellectual Property
Trade Secrets
Copyright
Patents
Challenges to Intellectual Property Rights
Accountability, Liability, and Control
Computer-Related Liability Problems
System Quality: Data Quality and System Errors
Quality of Life: Equity, Access, and Boundaries
Balancing Power: Centre Versus Periphery
Rapidity of Change: Reduced Response Time to Competition
Maintaining Boundaries: Family, Work, and Leisure
Dependence and Vulnerability
Computer Crime and Abuse
Employment: Trickle-Down Technology and Reengineering Job Loss
Equity and Access: Increasing Racial and Social Class Cleavages
Health Risks: RSI, CVS, and Technostress
Learning Track Module
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Achieving Operational Excellence: Creating a Simple Blog
Improving Decision Making: Using Internet Newsgroups for Online Market Research
Collaboration and Teamwork Project
Part II Information Technology Infrastructure
Chapter 5 IT Infrastructure and Emerging Technologies
Learning Objectives
5.1 IT Infrastructure
Defining IT Infrastructure
Evolution of IT Infrastructure
General-Purpose Mainframe and Minicomputer Era (1959 to Present)
Personal Computer Era (1981 to Present)
Client/Server Era (1983 to Present)
Enterprise Computing Era (1992 to Present)
Cloud and Mobile Computing Era (2000 to Present)
Technology Drivers of Infrastructure Evolution
Moore’s Law and Microprocessing Power
The Law of Mass Digital Storage
Metcalfe’s Law and Network Economics
Declining Communications Costs and the Internet
Standards and Network Effects
5.2 Infrastructure Components
Computer Hardware Platforms
Operating System Platforms
Enterprise Software Applications
Data Management and Storage
Networking/Telecommunications Platforms
Internet Platforms
Consulting and Systems Integration Services
5.3 Contemporary Hardware Platform Trends
The Mobile Digital Platform
Consumerization of IT and BYOD
Grid Computing
Virtualization
Cloud Computing
Green Computing
High-Performance and Power-Saving Processors
Autonomic Computing
5.4 Contemporary Software Platform Trends
Linux and Open-Source Software
Linux
Software for the Web: Java, HTML, and HTML5
Web Services and Service-Oriented Architecture
Software Outsourcing and Cloud Services
Software Packages and Enterprise Software
Software Outsourcing
Cloud-Based Software Services and Tools
Mashups and Apps
5.5 Management Issues
Dealing with Platform and Infrastructure Change
Management and Governance
Making Wise Infrastructure Investments
Total Cost of Ownership of Technology Assets
Competitive Forces Model for IT Infrastructure Investment
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
Improving Decision Making: Using Web Research to Budget for a Sales Conference
Collaboration and Teamwork Project
Chapter 6 Databases and Information Management
Learning Objectives
6.1 Organizing Data in a Traditional File Environment
File Organization Terms and Concepts
Problems with the Traditional File Environment
Data Redundancy and Inconsistency
Program-Data Dependence
Lack of Flexibility
Poor Security
Lack of Data Sharing and Availability
6.2 The Database Approach to Data Management
Database Management Systems
How a DBMS Solves the Problems of the Traditional File Environment
Relational DBMS
Operations of a Relational DBMS
Non-Relational Databases and Databases in the Cloud
Capabilities of Database Management Systems
Querying and Reporting
Designing Databases
Normalization and Entity-Relationship Diagrams
6.3 Using Databases to Improve Business Performance and Decision Making
The Challenge of Big Data
Business Intelligence Infrastructure
Data Warehouses and Data Marts
Hadoop
In-Memory Computing
Analytic Platforms
Analytical Tools: Relationships, Patterns, Trends
Online Analytical Processing (OLAP)
Data Mining
Text Mining and Web Mining
Databases and the Web
6.4 Managing Data Resources
Establishing an Information Policy
Ensuring Data Quality
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Achieving Operational Excellence: Building a Relational Database for Inventory Management
Improving Decision Making: Searching Online Databases for Overseas Business Resources
Collaboration and Teamwork Project
Chapter 7 Telecommunications, the Internet, and Wireless Technology
Learning Objectives
7.1 Telecommunications and Networking in Today’s Business World
Networking and Communication Trends
What is a Computer Network?
Networks in Large Companies
Key Digital Networking Technologies
Client/Server Computing
Packet Switching
TCP/IP and Connectivity
7.2 Communications Networks
Signals: Digital vs. Analog
Types of Networks
Local Area Networks
Metropolitan and Wide Area Networks
Transmission Media and Transmission Speed
Bandwidth: Transmission Speed
7.3 The Global Internet
What is the Internet?
Internet Services and Communication Tools
Internet Services
Voice over IP
Unified Communications
Virtual Private Networks
The Web
Hypertext
Web Servers
Searching for Information on the Web
Search Engines
Mobile Search
Search Engine Marketing
Social Search
Semantic Search
Intelligent Agent Shopping Bots
Web 2.0
Web 3.0: The Future Web
7.4 The Wireless Revolution
Cellular Systems
Wireless Computer Networks and Internet Access
Bluetooth
Wi-Fi and Wireless Internet Access
WiMax
RFID and Wireless Sensor Networks
Radio Frequency Identification (RFID)
Wireless Sensor Networks
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
Achieving Operational Excellence: Using Web Search Engines for Business Research
Collaboration and Teamwork Project
Chapter 8 Securing Information Systems
Learning Objectives
8.1 System Vulnerability and Abuse
Why Systems Are Vulnerable
Internet Vulnerabilities
Wireless Security Challenges
Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
Hackers and Computer Crime
Spoofing and Sniffing
Denial-of-Service Attacks
Computer Crime
Identity Theft
Click Fraud
Global Threats: Cyberterrorism and Cyberwarfare
Internal Threats: Employees
Software Vulnerability
8.2 Business Value of Security and Control
Legal and Regulatory Requirements for Electronic Records Management
Electronic Evidence and Computer Forensics
8.3 Establishing a Framework for Security and Control
Information Systems Controls
Risk Assessment
Security Policy
Disaster Recovery Planning and Business Continuity Planning
The Role of Auditing
8.4 Technologies and Tools for Protecting Information Resources
Identity Management and Authentication
Firewalls, Intrusion Detection Systems, and Antivirus Software
Firewalls
Intrusion Detection Systems
Antivirus and Antispyware Software
Unified Threat Management Systems
Securing Wireless Networks
Encryption and Public Key Infrastructure
Ensuring System Availability
Controlling Network Traffic: Deep Packet Inspection
Security Outsourcing
Security Issues for Cloud Computing and the Mobile Digital Platform
Security in the Cloud
Securing Mobile Platforms
Ensuring Software Quality
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment
Improving Decision Making: Evaluating Security Outsourcing Services
Collaboration and Teamwork Project
Part III Key Applications for the Digital Age
Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers
Learning Objectives
9.1 Enterprise Systems
What Are Enterprise Systems?
Enterprise Software
Business Value of Enterprise Systems
9.2 Supply Chain Management Systems
The Supply Chain
Information Systems and Supply Chain Management
Supply Chain Management Software
Global Supply Chains and the Internet
Global Supply Chain Issues
Demand-Driven Supply Chains: From Push to Pull Manufacturing and Efficient Customer Response
Business Value of Supply Chain Management Systems
9.3 Customer Relationship Management Systems
What Is Customer Relationship Management?
Customer Relationship Management Software
Sales Force Automation (SFA)
Customer Service
Marketing
Operational and Analytical CRM
Business Value of Customer Relationship Management Systems
9.4 Enterprise Applications: New Opportunities and Challenges
Enterprise Application Challenges
Next-Generation Enterprise Applications
Social CRM and Business Intelligence
Business Intelligence in Enterprise Applications
Learning Track Modules
Review Summary
Key Terms
Review Questions
Discussion Questions
Hands-On MIS Projects
Management Decision Problems
Improving Decision Making: Using Database Software to Manage Customer Service Requests
Achieving Operational Excellence: Evaluating Supply Chain Management Services
Collaboration and Teamwork Project

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