Marketing For Hospitality And Tourism 6th Edition Kotler Solutions Manual
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Marketing For Hospitality And Tourism 6th Edition Kotler Solutions Manual.
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Product details:
- ISBN-10 : 0132784025
- ISBN-13 : 978-0132784023
- Author: Philip T. Kotler,
Table of contents:
Part 1: Understanding the Hospitality and Tourism Marketing Process
1. Introduction: Marketing for Hospitality and Tourism
2. Service Characteristics of Hospitality and Tourism Marketing
3. The Role of Marketing in Strategic Planning
Part 2: Developing Hospitality and Tourism Marketing Opportunities and Strategies
4. The Marketing Environment
5. Marketing Information Systems and Marketing Research
6. Consumer Markets and Consumer Buying Behavior
7. Organizational Buyer Behavior of Group Market
8. Market Segmentation, Targeting, and Positioning
Part 3: Developing the Hospitality and Tourism Marketing
9. Designing and Managing Products
10. Internal Marketing
11. Building Customer Loyalty through Quality
12. Pricing Products: Pricing Considerations, Approaches, and Strategy
13. Distribution Channels
14. Promoting Products: Communication and Promotion Policy and Advertising
15. Promoting Products: Public Relations and Sales Promotion
16. Electronic Marketing: Internet Marketing, Database Marketing, and Direct Marketing
Part 4: Managing Hospitality and Tourism Marketing
17. Professional Sales
18. Destination Marketing
19. Next Year’s Marketing Plan
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