Chapter One. Introduction: Stories of Change
Stories of Change
A Hewlett-Packard Change Story: Managing a Merger
An IBM Change Story: Transformational Change from Below and Above
A Kodak Change Story: Provoking Reactions
A McDonald’s Change Story: Responding to Pressure
Drawing out the Change Issues and Where They Are Found in the Chapters That Follow
Images of Managing Change … Chapter Two
Why Organizations Change … Chapter Three
What Changes in Organizations … Chapter Four
Diagnosis for Change … Chapter Five
Resistance to Change … Chapter Six
Implementing Change … Chapters Seven and Eight
Linking Vision and Change … Chapter Nine
Strategies and Skills for Communicating Change … Chapters Ten and Eleven
Consolidating Change … Chapter Twelve
Bringing It All Together: A Roadmap of the Book
A Note on Chapter Formats
Conclusion
Bibliography
Notes
Chapter Two. Images of Managing Change
Images of Managing Change: Where They Come From
Images of Managing
Images of Change Outcomes
Six Images of Managing Change
Image 1: Change Manager as Director
Image 2: Change Manager as Navigator
Image 3: Change Manager as Caretaker
Image 4: Change Manager as Coach
Image 5: Change Manager as Interpreter
Image 6: Change Manager as Nurturer
Using the Six-Images Framework
Three Key Uses of the Six-Images Framework

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