Business Essentials 12th Edition Ebert Test Bank

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Product Details:

  • ISBN-10 ‏ : ‎ 0134728394
  • ISBN-13 ‏ : ‎ 978-0134728391
  • Author:   Ronald Ebert (Author), Ricky Griffin (Author)

The recent events in domestic and global economies are presenting unprecedented challenges, excitement, and disappointments for businesses — and a need for change in introduction to business courses and texts. Business Essentials captures the widespread significance of these developments and presents their implications on companies today. The 12th Edition includes new real-world examples and research findings, helping students to see how entrepreneurs are putting into practice the concepts that they are learning about, and making this text the most current and relevant one available on the market.

 

Table of Content:

  1. Part 1 The Contemporary Business World
  2. Chapter 1 The U.S. Business Environment
  3. Learning Objectives
  4. Doing Business in the Global Marketplace
  5. Business, Profit, and the External Environment
  6. Business and Profit
  7. Consumer Choice and Demand
  8. Opportunity and Enterprise
  9. The Benefits of Business
  10. The External Environments of Business
  11. Domestic Business Environment
  12. Global Business Environment
  13. Technological Environment
  14. Political-Legal Environment
  15. Sociocultural Environment
  16. Economic Environment
  17. Economic Systems
  18. Factors of Production
  19. Labor
  20. Capital
  21. Entrepreneurs
  22. Physical Resources
  23. Information Resources
  24. Types of Economic Systems
  25. Planned Economies
  26. Market Economies
  27. Mixed Market Economies
  28. The Economics of Market Systems
  29. Demand and Supply in a Market Economy
  30. The Laws of Demand and Supply
  31. The Demand and Supply Schedule
  32. Demand and Supply Curves
  33. Surpluses and Shortages
  34. Private Enterprise and Competition in a Market Economy
  35. Degrees of Competition
  36. Perfect Competition
  37. Monopolistic Competition
  38. Oligopoly
  39. Monopoly
  40. Economic Indicators
  41. Economic Growth, Aggregate Output, and Standard of Living
  42. Gross Domestic Product
  43. Real Growth Rate
  44. GDP Per Capita
  45. REAL GDP
  46. Purchasing Power Parity
  47. Productivity
  48. Balance of Trade
  49. National Debt
  50. Economic Stability
  51. Inflation
  52. Unemployment
  53. Recessions and Depressions
  54. Managing the U.S. Economy
  55. Developing Skills in Your Career
  56. Summary of Learning Objectives
  57. Objective 1-1
  58. Objective 1-2
  59. Objective 1-3
  60. Objective 1-4
  61. Key Terms
  62. Questions & Exercises
  63. Questions For Review
  64. Questions for Analysis
  65. Application Exercises
  66. Building a Business: Continuing Team Exercise
  67. Assignment
  68. Team Exercise
  69. Competition in the New Mobile Economy
  70. Background Information
  71. Team Activity
  72. Follow-Up Questions
  73. Exercising your Ethics
  74. Getting Caught Out in The Cold
  75. The Situation
  76. The Dilemma
  77. Questions to Address
  78. Cases
  79. Doing Business in the Global Marketplace
  80. Questions for Discussion
  81. Game Theory in the Video Game Console Industry
  82. Questions for Discussion
  83. Endnotes
  84. Chapter 2 Understanding Business Ethics and Social Responsibility
  85. Learning Objectives
  86. Simply Divine
  87. Ethics in the Workplace
  88. Individual Ethics
  89. The Law and the Real World
  90. Individual Values and Morals
  91. Business and Managerial Ethics
  92. Behavior Toward Employees
  93. Behavior Toward the Organization
  94. Behavior Toward Other Economic Agents
  95. Assessing Ethical Behavior
  96. Company Practices and Business Ethics
  97. Adopting Written Codes
  98. Instituting Ethics Programs
  99. Social Responsibility
  100. The Stakeholder Model of Responsibility
  101. Customers
  102. Employees
  103. Investors
  104. Suppliers
  105. Local and International Communities
  106. Contemporary Social Consciousness
  107. Areas of Social Responsibility
  108. Responsibility Toward the Environment
  109. Air Pollution
  110. Water Pollution
  111. Land Pollution
  112. Toxic Waste Disposal
  113. Recycling
  114. Responsibility Toward Customers
  115. Consumer Rights
  116. Unfair Pricing
  117. Ethics in Advertising
  118. Responsibility Toward Employees
  119. Legal and Social Commitments
  120. Ethical Commitments: The Special Case of Whistle-Blowers
  121. Responsibility Toward Investors
  122. Insider Trading
  123. Misrepresentation of Finances
  124. Implementing Social Responsibility Programs
  125. Approaches to Social Responsibility
  126. Obstructionist Stance
  127. Defensive Stance
  128. Accommodative Stance
  129. Proactive Stance
  130. Social Responsibility and the Small Business
  131. The Government and Social Responsibility
  132. How Governments Influence Business
  133. Direct Regulation
  134. Indirect Regulation
  135. How Business Influences Government
  136. Personal Contacts
  137. Lobbying
  138. Political Action Committees
  139. Favors
  140. Managing Social Responsibility
  141. Formal Organizational Dimensions
  142. Legal Compliance
  143. Ethical Compliance
  144. Philanthropic Giving
  145. Informal Organizational Dimensions
  146. Organization Leadership and Culture
  147. Whistle-Blowing
  148. Evaluating Social Responsibility
  149. Summary of Learning Objectives
  150. Objective 2-1
  151. Objective 2-2
  152. Objective 2-3
  153. Objective 2-4
  154. Objective 2-5
  155. Objective 2-6
  156. Key Terms
  157. Questions & Exercises
  158. Questions For Review
  159. Questions for Analysis
  160. Application Exercises
  161. Building a Business: Continuing Team Exercise
  162. Assignment
  163. Team Exercise
  164. To Lie or Not To Lie: That is The Question
  165. Background Information
  166. Method
  167. Follow-Up Questions
  168. Exercising your Ethics
  169. The Case of Orphan Drugs
  170. The Situation
  171. The Dilemma
  172. Questions to Address
  173. Cases
  174. Simply Divine
  175. Questions for Discussion
  176. When Mother Nature Storms In
  177. Questions for Discussion
  178. Endnotes
  179. Chapter 3 Entrepreneurship, New Ventures, and Business Ownership
  180. Learning Objectives
  181. It All Started With a Late Fee
  182. What is a Small Business?
  183. The Importance of Small Business in the U.S. Economy
  184. Job Creation
  185. Innovation
  186. Contributions to Big Business
  187. Popular Areas of Small Business Enterprise
  188. Services
  189. Retailing
  190. Construction
  191. Wholesaling
  192. Finance and Insurance
  193. Manufacturing
  194. Transportation
  195. Other
  196. Entrepreneurship
  197. Entrepreneurship Goals
  198. Entrepreneurial Characteristics
  199. Starting and Operating a New Business
  200. Understanding Distinctive Competencies
  201. Identifying Niches in Established Markets
  202. Identifying New Markets
  203. First-Mover Advantages
  204. Crafting a Business Plan
  205. Setting Goals and Objectives
  206. Sales Forecasting
  207. Financial Planning
  208. Starting the Small Business
  209. Buying an Existing Business
  210. Franchising
  211. Starting from Scratch
  212. Financing the Small Business
  213. SBA Financial Programs
  214. Other Sources of Financing
  215. Trends, Successes, and Failures in New Ventures
  216. Trends in Small Business Start-Ups
  217. Emergence of E-Commerce
  218. Crossovers from Big Business
  219. Opportunities for Minorities and Women
  220. Global Opportunities
  221. Better Survival Rates
  222. Reasons for Failure
  223. Reasons for Success
  224. Noncorporate Business Ownership
  225. Sole Proprietorships
  226. Advantages of Sole Proprietorships
  227. Disadvantages of Sole Proprietorships
  228. Partnerships
  229. Advantages of Partnerships
  230. Disadvantages of Partnerships
  231. Alternatives to General Partnerships
  232. Cooperatives
  233. Corporations
  234. The Corporate Entity
  235. Advantages of Incorporation
  236. Disadvantages of Incorporation
  237. Types of Corporations
  238. Managing a Corporation
  239. Stock Ownership and Stockholders’ Rights
  240. Boards of Directors
  241. Officers
  242. Special Issues in Corporate Ownership
  243. Joint Ventures and Strategic Alliances
  244. Employee Stock Ownership Plans
  245. Institutional Ownership
  246. Mergers, Acquisitions, Divestitures, and Spin-Offs
  247. Mergers and Acquisitions (M&As)
  248. Divestitures and Spin-Offs
  249. Summary of Learning Objectives
  250. Objective 3-1
  251. Objective 3-2
  252. Objective 3-3
  253. Objective 3-4
  254. Objective 3-5
  255. Objective 3-6
  256. Key Terms
  257. Questions & Exercises
  258. Questions For Review
  259. Questions for Analysis
  260. Application Exercises
  261. Building a Business: Continuing Team Exercise
  262. Assignment
  263. Team Exercise
  264. A Tasty Idea
  265. Background Information
  266. Team Activity
  267. Follow-Up Questions
  268. Exercising your Ethics
  269. Breaking Up is Hard to Do
  270. The Situation
  271. The Dilemma
  272. Questions to Address
  273. Cases
  274. It All Started with a Late Fee
  275. Questions for Discussion
  276. Ice Cream Headache
  277. Questions for Discussion
  278. Endnotes
  279. Chapter 4 Understanding the Global Context of Business
  280. Learning Objectives
  281. The Door Opens
  282. The Contemporary Global Economy
  283. The Major World Marketplaces
  284. Distinctions Based on Wealth
  285. Geographic Clusters
  286. North America
  287. Europe
  288. Pacific Asia
  289. Trade Agreements and Alliances
  290. North American Free Trade Agreement
  291. The European Union
  292. The Association of Southeast Asian Nations
  293. The World Trade Organization
  294. International Trade
  295. Balance of Trade
  296. Balance of Payments
  297. Exchange Rates
  298. Forms of Competitive Advantage
  299. Absolute Advantage
  300. Comparative Advantage
  301. National Competitive Advantage
  302. International Business Management
  303. Going International
  304. Gauging International Demand
  305. Adapting to Customer Needs
  306. Outsourcing and Offshoring
  307. Levels of International Involvement
  308. Exporters and Importers
  309. International Firms
  310. Multinational Firms
  311. International Organization Structures
  312. Independent Agents
  313. Licensing Arrangements
  314. Branch Offices
  315. Strategic Alliances
  316. Foreign Direct Investment
  317. Understanding the Cultural Environment
  318. Values, Symbols, Beliefs, and Language
  319. Employee Behavior Across Cultures
  320. Barriers to International Trade
  321. Economic Differences
  322. Legal and Political Differences
  323. Quotas, Tariffs, and Subsidies
  324. The Protectionism Debate
  325. Local Content Laws
  326. Business Practice Laws
  327. Summary of Learning Objectives
  328. Objective 4-1
  329. Objective 4-2
  330. Objective 4-3
  331. Objective 4-4
  332. Objective 4-5
  333. Key Terms
  334. Questions & Exercises
  335. Questions For Review
  336. Questions for Analysis
  337. Application Exercises
  338. Building a Business: Continuing Team Exercise
  339. Assignment
  340. Team Exercise
  341. Weighing the Trade-Offs
  342. The Situation
  343. The Dilemma
  344. Team Activity
  345. Exercising your Ethics
  346. Paying Heed to Foreign Practices
  347. The Situation
  348. The Dilemma
  349. Questions to Address
  350. Cases
  351. The Door Opens
  352. Questions for Discussion
  353. Not My Cup of Tea
  354. Questions for Discussion
  355. Crafting a Business Plan
  356. Part 1: The Contemporary Business Environment
  357. Goal of the Exercise
  358. Exercise Background: Part 1 of the Business Plan
  359. Your Assignment
  360. Endnotes
  361. Part 2 Managing the Business
  362. Chapter 5 Managing the Business
  363. Learning Objectives
  364. Alphabet Soup
  365. The Management Process
  366. Basic Management Functions
  367. Planning
  368. Organizing
  369. Leading
  370. Controlling
  371. The Science and the Art of Management
  372. The Science of Management
  373. The Art of Management
  374. Becoming a Manager
  375. The Role of Education
  376. The Role of Experience
  377. Types of Managers
  378. Levels of Management
  379. Top Managers
  380. Middle Managers
  381. First-Line Managers
  382. Areas of Management
  383. Human Resource Managers
  384. Operations Managers
  385. Marketing Managers
  386. Information Managers
  387. Financial Managers
  388. Other Managers
  389. Management Roles and Skills
  390. Managerial Roles
  391. Interpersonal Roles
  392. Informational Roles
  393. Decisional Roles
  394. Basic Management Skills
  395. Technical Skills
  396. Human Relations Skills
  397. Conceptual Skills
  398. Decision-Making Skills
  399. Time Management Skills
  400. Global Management Skills
  401. Management and Technology Skills
  402. Strategic Management: Setting Goals and Formulating Strategy
  403. Setting Business Goals
  404. Purposes of Goal Setting
  405. Kinds of Goals
  406. Types of Strategy
  407. Corporate Strategy
  408. Business (or Competitive) Strategy
  409. Functional Strategy
  410. Formulating Strategy
  411. A Hierarchy of Plans
  412. Contingency Planning and Crisis Management
  413. Contingency Planning
  414. Crisis Management
  415. Management and the Corporate Culture
  416. Building and Communicating Culture
  417. Changing Culture
  418. Summary of Learning Objectives
  419. Objective 5-1
  420. Objective 5-2
  421. Objective 5-3
  422. Objective 5-4
  423. Objective 5-5
  424. Objective 5-6
  425. Key Terms
  426. Questions & Exercises
  427. Questions For Review
  428. Questions for Analysis
  429. Application Exercises
  430. Building a Business: Continuing Team Exercise
  431. Assignment
  432. Team Exercise
  433. Dreams can Come True
  434. The Situation
  435. Team Activity
  436. Action Steps
  437. Exercising your Ethics
  438. Time for the AX?
  439. The Situation
  440. The Dilemma
  441. Questions to Address
  442. Cases
  443. Alphabet Soup
  444. Questions for Discussion
  445. When Old Is New and New Is Old
  446. Questions for Discussion
  447. Endnotes
  448. Chapter 6 Organizing the Business
  449. Learning Objectives
  450. Organizing for Success
  451. What Is Organizational Structure?
  452. Organization Charts
  453. Determinants of Organizational Structure
  454. The Building Blocks of Organizational Structure
  455. Job Specialization
  456. Departmentalization
  457. Functional Departmentalization
  458. Product Departmentalization
  459. Process Departmentalization
  460. Customer Departmentalization
  461. Geographic Departmentalization
  462. Multiple Forms of Departmentalization
  463. Establishing the Decision-Making Hierarchy
  464. Distributing Authority: Centralization and Decentralization
  465. Centralized Organizations
  466. Decentralized Organizations
  467. Tall and Flat Organizations
  468. Span of Control
  469. The Delegation Process
  470. Three Forms of Authority
  471. Line Authority
  472. Staff Authority
  473. Committee and Team Authority
  474. Basic Forms of Organizational Structure
  475. Functional Structure
  476. Divisional Structure
  477. Matrix Structure
  478. International Structure
  479. New Forms of Organizational Structure
  480. Team Organization
  481. Virtual Organization
  482. Learning Organization
  483. Informal Organization
  484. Informal Groups
  485. Organizational Grapevine
  486. Intrapreneuring
  487. Summary of Learning Objectives
  488. Objective 6-1
  489. Objective 6-2
  490. Objective 6-3
  491. Objective 6-4
  492. Objective 6-5
  493. Key Terms
  494. Questions & Exercises
  495. Questions For Review
  496. Questions for Analysis
  497. Application Exercises
  498. Building a Business: Continuing Team Exercise
  499. Assignment
  500. Team Exercise
  501. Getting with the Program
  502. Background Information
  503. Method
  504. Follow-Up Questions
  505. Exercising your Ethics
  506. I Heard it Through the Grapevine
  507. The Situation
  508. The Dilemma
  509. Questions to Address
  510. Cases
  511. Pushing the Product
  512. Questions for Discussion
  513. Heard it Through the Grapevine
  514. Questions for Discussion
  515. Endnotes
  516. Chapter 7 Operations Management and Quality
  517. Learning Objectives
  518. Dessert Is Always a Great Idea
  519. What Does Operations Mean Today?
  520. Growth in the Services and Goods Sectors
  521. Creating Value Through Operations
  522. Differences between Service and Goods Manufacturing Operations
  523. Interacting with Customers
  524. Services Can Be Intangible and Unstorable
  525. Customers’ Presence in the Operations Process
  526. Intangibles Count for Service Quality
  527. Operations Processes
  528. Goods Production Processes: Make-to-Order versus Make-to-Stock Processes
  529. Service Production Processes: Extent of Customer Contact
  530. Low-Contact Systems
  531. High-Contact Systems
  532. Business Strategy as the Driver of Operations
  533. The Many Faces of Production Operations
  534. Business Strategy Determines Operations Capabilities
  535. Expanding into Additional Capabilities
  536. Operations Planning
  537. Capacity Planning
  538. Location Planning
  539. Layout Planning
  540. Process Layouts
  541. Product Layouts
  542. Fixed Position Layouts
  543. Quality Planning
  544. Methods Planning
  545. Improving Process Flows
  546. Improving Customer Service
  547. Operations Scheduling
  548. The Master Operations Schedule
  549. Detailed Schedules
  550. Staff Schedules and Computer-Based Scheduling
  551. Project Scheduling
  552. The Gantt Graphical Method
  553. Project Scheduling with PERT Charts
  554. Operations Control
  555. Materials Management
  556. Materials Management Activities for Physical Goods
  557. Lean Production Systems
  558. Inventory Management Is Crucial for Producing Services
  559. Quality Control
  560. Quality Improvement and Total Quality Management
  561. The Quality-Productivity Connection
  562. Managing for Quality
  563. The Cost of Poor Quality
  564. Quality Ownership: Taking Responsibility for Quality
  565. Tools for Total Quality Management
  566. Value-Added Analysis
  567. Quality Improvement Teams
  568. Getting Closer to the Customer
  569. Identifying Customers—Internal and External
  570. The ISO Series
  571. ISO 9000
  572. ISO 14000
  573. Business Process Reengineering
  574. Adding Value Through Supply Chains
  575. The Supply Chain Strategy
  576. Supply Chain Management
  577. Reengineering Supply Chains for Better Results
  578. Outsourcing and Global Supply Chains
  579. Summary of Learning Objectives
  580. Objective 7-1
  581. Objective 7-2
  582. Objective 7-3
  583. Objective 7-4
  584. Objective 7-5
  585. Objective 7-6
  586. Objective 7-7
  587. Objective 7-8
  588. Key Terms
  589. Questions & Exercises
  590. Questions For Review
  591. Questions for Analysis
  592. Application Exercises
  593. Building a Business: Continuing Team Exercise
  594. Assignment
  595. Team Exercise
  596. Calculating the Cost of Conscience
  597. The Situation
  598. The Decision
  599. Follow-Up Questions
  600. Exercising your Ethics
  601. Promises, Promises
  602. The Situation
  603. The Dilemma
  604. Questions to Address
  605. Cases
  606. Dessert Is Always a Great Idea
  607. Questions for Discussion
  608. Telecommuting Boosts Quality and Productivity … Or Does It?
  609. Questions for Discussion
  610. Crafting a Business Plan
  611. Part 2: The Business of Managing
  612. Goal of the Exercise
  613. Exercise Background: Part 2 of the Business Plan
  614. Your Assignment
  615. Endnotes
  616. Part 3 People in Organizations
  617. Chapter 8 Employee Behavior and Motivation
  618. Learning Objectives
  619. A Living Wage
  620. Forms of Employee Behavior
  621. Performance Behaviors
  622. Organizational Citizenship
  623. Counterproductive Behaviors
  624. Individual Differences Among Employees
  625. Personality at Work
  626. The “Big Five” Personality Traits
  627. The Myers-Briggs Framework
  628. Emotional Intelligence
  629. Other Personality Traits at Work
  630. Attitudes at Work
  631. How Attitudes Are Formed
  632. Attitude Structure
  633. Cognitive Dissonance
  634. Key Work-Related Attitudes
  635. Matching People and Jobs
  636. Psychological Contracts
  637. The Person-Job Fit
  638. Basic Motivation Concepts and Theories
  639. Classical Theory
  640. Early Behavioral Theory
  641. Human Resources Model: Theories X and Y
  642. Maslow’s Hierarchy of Needs Model
  643. Two-Factor Theory
  644. Other Important Needs
  645. Contemporary Motivation Theory
  646. Expectancy Theory
  647. Equity Theory
  648. Strategies and Techniques for Enhancing Motivation
  649. Reinforcement/Behavior Modification
  650. Using Goals to Motivate Behavior
  651. Participative Management and Empowerment
  652. Work Teams and Team Structures
  653. Job Enrichment and Job Redesign
  654. Job Enrichment Programs
  655. Job Redesign Programs
  656. Combining Tasks
  657. Forming Natural Work Groups
  658. Establishing Client Relationships
  659. Modified Work Schedules and Alternative Workplaces
  660. Work-Share Programs
  661. Flextime Programs
  662. Alternative Workplaces
  663. Advantages and Disadvantages of Modified Schedules and Alternative Workplaces
  664. Summary of Learning Objectives
  665. Objective 8-1
  666. Objective 8-2
  667. Objective 8-3
  668. Objective 8-4
  669. Objective 8-5
  670. Key Terms
  671. Questions & Exercises
  672. Questions For Review
  673. Questions for Analysis
  674. Application Exercises
  675. Building a Business: Continuing Team Exercise
  676. Assignment
  677. Team Exercise
  678. Too Much of a Good Thing
  679. The Situation
  680. Method
  681. Exercising your Ethics
  682. Too Much of a Good Thing
  683. The Situation
  684. The Dilemma
  685. Questions to Address
  686. Cases
  687. A Living Wage
  688. Questions for Discussion
  689. Searching for a Great Place to Work
  690. Questions for Discussion
  691. Endnotes
  692. Chapter 9 Leadership and Decision Making
  693. Learning Objectives
  694. Authentic Leadership
  695. The Nature of Leadership
  696. Leadership and Management
  697. Leadership and Power
  698. Early Approaches to Leadership
  699. Trait Approaches to Leadership
  700. Behavioral Approaches to Leadership
  701. The Situational Approach to Leadership
  702. Leadership Through the Eyes of Followers
  703. Transformational Leadership
  704. Charismatic Leadership
  705. Special Issues in Leadership
  706. Leadership Substitutes
  707. Leadership Neutralizers
  708. The Changing Nature of Leadership
  709. Leaders as Coaches
  710. Gender and Leadership
  711. Cross-Cultural Leadership
  712. Emerging Issues in Leadership
  713. Strategic Leadership
  714. Ethical Leadership
  715. Virtual Leadership
  716. Leadership, Management, and Decision Making
  717. The Nature of Decision Making
  718. Types of Decisions
  719. Decision-Making Conditions
  720. Certainty
  721. Risk
  722. Uncertainty
  723. Rational Decision Making
  724. Recognizing and Defining the Decision Situation
  725. Identifying Alternatives
  726. Evaluating Alternatives
  727. Selecting the Best Alternative
  728. Implementing the Chosen Alternative
  729. Following Up and Evaluating the Results
  730. Behavioral Aspects of Decision Making
  731. Political Forces in Decision Making
  732. Intuition
  733. Escalation of Commitment
  734. Risk Propensity and Decision Making
  735. Summary of Learning Objectives
  736. Objective 9-1
  737. Objective 9-2
  738. Objective 9-3
  739. Objective 9-4
  740. Objective 9-5
  741. Objective 9-6
  742. Objective 9-7
  743. Objective 9-8
  744. Key Terms
  745. Questions & Exercises
  746. Questions For Review
  747. Questions for Analysis
  748. Application Exercises
  749. Building a Business: Continuing Team Exercise
  750. Assignment
  751. Team Exercise
  752. Managing Changes in Strategic Direction
  753. The Situation
  754. Team Activity
  755. Action Steps
  756. Exercising your Ethics
  757. Exercising Charisma
  758. The Situation
  759. The Dilemma
  760. Questions to Address
  761. Cases
  762. Authentic Leadership
  763. Questions for Discussion
  764. The Man Behind the Genius
  765. Questions for Discussion
  766. Endnotes
  767. Chapter 10 Human Resource Management and Labor Relations
  768. Learning Objectives
  769. A Unique Partnership Drives Wegmans
  770. The Foundations of Human Resource Management
  771. The Strategic Importance of HRM
  772. HR Planning
  773. Job Analysis
  774. Forecasting HR Demand and Supply
  775. Replacement Charts
  776. Skills Inventories
  777. Matching HR Supply and Demand
  778. The Legal Context of HRM
  779. Equal Employment Opportunity
  780. Compensation and Benefits
  781. Labor Relations
  782. Health and Safety
  783. Other Legal Issues
  784. AIDS in the Workplace
  785. Sexual Harassment
  786. Employment at Will
  787. The Patriot Act
  788. Staffing the Organization
  789. Recruiting Employees
  790. Internal Recruiting
  791. External Recruiting
  792. Selecting Employees
  793. Application Forms
  794. Tests
  795. Interviews
  796. Other Techniques
  797. Compensation and Benefits
  798. Wages and Salaries
  799. Incentive Programs
  800. Companywide Incentives
  801. Benefits Programs
  802. Retirement Plans
  803. Containing the Costs of Benefits
  804. Developing the Workforce
  805. Training and Development
  806. Assessing Training Needs
  807. Common Training Methods
  808. Evaluation of Training
  809. Performance Appraisal
  810. Common Appraisal Methods
  811. Errors in Performance Appraisal
  812. Performance Feedback
  813. New Challenges in the Changing Workplace
  814. Managing Workforce Diversity
  815. Managing Knowledge Workers
  816. Contingent and Temporary Workers
  817. Trends in Contingent and Temporary Employment
  818. Managing Contingent and Temporary Workers
  819. Dealing with Organized Labor
  820. Unionism Today
  821. The Future of Unions
  822. Collective Bargaining
  823. Reaching Agreement on Contract Terms
  824. Contract Issues
  825. Compensation
  826. Benefits
  827. Job Security
  828. When Bargaining Fails
  829. Union Tactics
  830. Management Tactics
  831. Mediation and Arbitration
  832. Summary of Learning Objectives
  833. Objective 10-1
  834. Objective 10-2
  835. Objective 10-3
  836. Objective 10-4
  837. Objective 10-5
  838. Objective 10-6
  839. Objective 10-7
  840. Key Terms
  841. Questions & Exercises
  842. Questions For Review
  843. Questions for Analysis
  844. Application Exercises
  845. Building a Business: Continuing Team Exercise
  846. Assignment
  847. Team Exercise
  848. The Downside of Downsizing
  849. The Situation
  850. Team Activity
  851. Action Steps
  852. Exercising your Ethics
  853. Operating Tactically
  854. The Situation
  855. The Dilemma
  856. Questions to Address
  857. Cases
  858. A Unique Partnership Drives Wegmans
  859. Questions for Discussion
  860. Finding the Work/Life Balance
  861. Questions for Discussion
  862. Crafting a Business Plan
  863. Part 3: People in Organizations
  864. Goal of the Exercise
  865. Exercise Background: Part 3 of the Business Plan
  866. Your Assignment
  867. Endnotes
  868. Part 4 Principles of Marketing: Building Relationships with Customers for Competitive Advantage
  869. Chapter 11 Marketing Processes and Consumer Behavior
  870. Learning Objectives
  871. Building a Brand With Social Media
  872. What Is Marketing?
  873. Delivering Value
  874. Value and Benefits
  875. Value and Utility
  876. Goods, Services, and Ideas
  877. Relationship Marketing and Customer Relationship Management
  878. The Marketing Environment
  879. Political-Legal Environment
  880. Sociocultural Environment
  881. Technological Environment
  882. Economic Environment
  883. Competitive Environment
  884. Developing the Marketing Plan
  885. Marketing Strategy: Planning the Marketing Mix
  886. Product
  887. Pricing
  888. Place (Distribution)
  889. Promotion
  890. Advertising
  891. Personal Selling
  892. Sales Promotions
  893. Public Relations
  894. Blending It All Together: Integrated Strategy
  895. Marketing Strategy: Target Marketing and Market Segmentation
  896. Identifying Market Segments
  897. Geographic Segmentation
  898. Demographic Segmentation
  899. Geo-Demographic Segmentation
  900. Psychographic Segmentation
  901. Behavioral Segmentation
  902. Marketing Research
  903. The Research Process
  904. Research Methods
  905. Understanding Consumer Behavior
  906. Influences on Consumer Behavior
  907. The Consumer Buying Process
  908. Problem or Need Recognition
  909. Information Seeking
  910. Evaluation of Alternatives
  911. Purchase Decision
  912. Postpurchase Evaluation
  913. Organizational Marketing and Buying Behavior
  914. Business Marketing
  915. Services Market
  916. Industrial Market
  917. Reseller Market
  918. Government and Institutional Market
  919. B2B Buying Behavior
  920. Differences in Buyers
  921. Differences in the Buyer–Seller Relationship
  922. Social Media and Marketing
  923. Viral Marketing and Social Networking
  924. Web-Driven Revenue with Social Networking
  925. The International Marketing Mix
  926. International Products
  927. International Pricing
  928. International Distribution
  929. International Promotion
  930. Small Business and the Marketing Mix
  931. Small-Business Products
  932. Small-Business Pricing
  933. Small-Business Distribution
  934. Small-Business Promotion
  935. Summary of Learning Objectives
  936. Objective 11-1
  937. Objective 11-2
  938. Objective 11-3
  939. Objective 11-4
  940. Objective 11-5
  941. Objective 11-6
  942. Objective 11-7
  943. Key Terms
  944. Questions & Exercises
  945. Questions For Review
  946. Questions for Analysis
  947. Application Exercises
  948. Building a Business: Continuing Team Exercise
  949. Assignment
  950. Team Exercise
  951. Home Away from Home
  952. Team Activity
  953. Exercising your Ethics
  954. Weighing the Odds
  955. The Situation
  956. The Dilemma
  957. Questions to Address
  958. Cases
  959. Building a Brand with Social Media
  960. Questions for Discussion
  961. Where Has All the Middle Gone?
  962. Questions for Discussion
  963. Endnotes
  964. Chapter 12 Developing and Pricing Products
  965. Learning Objectives
  966. The Price of Free College
  967. What Is a Product?
  968. The Value Package
  969. Classifying Goods and Services
  970. Classifying Consumer Products
  971. Classifying Organizational Products
  972. The Product Mix
  973. Developing New Products
  974. The New Product Development Process
  975. Product Mortality Rates
  976. The Seven-Step Development Process
  977. Variations in the Process for Services
  978. Product Life Cycle
  979. Stages in the PLC
  980. Extending Product Life: An Alternative to New Products
  981. Identifying Products
  982. Branding Products
  983. Gaining Brand Awareness
  984. Product Placements
  985. Types of Brand Names
  986. National Brands
  987. Licensed Brands
  988. Private Brands
  989. Packaging Products
  990. Determining Prices
  991. Pricing to Meet Business Objectives
  992. Profit-Maximizing Objectives
  993. Market Share (Market Penetration) Objectives
  994. Pricing for E-Business Objectives
  995. Price-Setting Tools
  996. Cost-Oriented Pricing
  997. Breakeven Analysis: Cost-Volume-Profit Relationships
  998. Pricing Strategies and Tactics
  999. Pricing Strategies
  1000. Pricing Existing Products
  1001. Pricing New Products
  1002. Fixed versus Dynamic Pricing for Online Business
  1003. Bundling
  1004. Pricing Tactics
  1005. International Pricing
  1006. Summary of Learning Objectives
  1007. Objective 12-1
  1008. Objective 12-2
  1009. Objective 12-3
  1010. Objective 12-4
  1011. Objective 12-5
  1012. Key Terms
  1013. Questions & Exercises
  1014. Questions For Review
  1015. Questions for Analysis
  1016. Application Exercises
  1017. Building a Business: Continuing Team Exercise
  1018. Assignment
  1019. Team Exercise
  1020. The Price is Right
  1021. Team Activity
  1022. Exercising your Ethics
  1023. Driving a Legitimate Bargain
  1024. The Situation
  1025. The Dilemma
  1026. Questions to Address
  1027. Cases
  1028. Singing a Different Tune
  1029. Changing Pricing Tactics Can Cost a Pretty Penney
  1030. Questions for Discussion
  1031. Endnotes
  1032. Chapter 13 Distributing and Promoting Products
  1033. Learning Objectives
  1034. The Changing Landscape of Commerce
  1035. The Distribution Mix
  1036. Intermediaries and Distribution Channels
  1037. Distribution of Goods and Services
  1038. Channel 1: Direct Distribution
  1039. Channel 2: Retail Distribution
  1040. Channel 3: Wholesale Distribution
  1041. Channel 4: Distribution by Agents or Brokers
  1042. The Pros and Cons of Nondirect Distribution
  1043. Distribution Strategies
  1044. Channel Conflict and Channel Leadership
  1045. Channel Conflict
  1046. Channel Leadership
  1047. Wholesaling
  1048. Merchant Wholesalers
  1049. Agents and Brokers
  1050. The E-Intermediary
  1051. Syndicated Sellers
  1052. Shopping Agents
  1053. Business-to-Business Brokers
  1054. Retailing
  1055. Types of Brick-and-Mortar Retail Outlets
  1056. Product-Line Retailers
  1057. Bargain Retailers
  1058. Convenience Stores
  1059. Nonstore Retailing
  1060. Online Retailing
  1061. Electronic Catalogs
  1062. Electronic Storefronts and Cybermalls
  1063. Interactive and Video Retailing
  1064. Physical Distribution
  1065. Warehousing Operations
  1066. Transportation Operations
  1067. Distribution Through Supply Chains as a Marketing Strategy
  1068. The Importance of Promotion
  1069. Promotional Objectives
  1070. Promotional Strategies
  1071. The Promotional Mix
  1072. Advertising
  1073. Advertising Media
  1074. Real-Time Ad Tracking
  1075. Personal Selling
  1076. Personal Selling Situations
  1077. Personal Selling Tasks
  1078. The Personal Selling Process
  1079. Sales Promotions
  1080. Direct (or Interactive) Marketing
  1081. Publicity and Public Relations
  1082. Summary of Learning Objectives
  1083. Objective 13-1
  1084. Objective 13-2
  1085. Objective 13-3
  1086. Objective 13-4
  1087. Objective 13-5
  1088. Objective 13-6
  1089. Key Terms
  1090. Questions & Exercises
  1091. Questions For Review
  1092. Questions for Analysis
  1093. Application Exercises
  1094. Building a Business: Continuing Team Exercise
  1095. Assignment
  1096. Team Exercise
  1097. Making a Difference
  1098. Team Activity
  1099. Action Steps
  1100. Exercising your Ethics
  1101. The Chain of Responsibility
  1102. The Dilemma
  1103. Questions to Address
  1104. Cases
  1105. The Changing Landscape of Commerce
  1106. Questions for Discussion
  1107. The Long Tail, Revisited
  1108. Questions for Discussion
  1109. Crafting a Business Plan
  1110. Part 4: Principles of Marketing
  1111. Goal of the Exercise
  1112. Exercise Background: Part 4 of the Business Plan
  1113. Your Assignment
  1114. Endnotes
  1115. Part 5 Managing Information for Better Business Decisions
  1116. Chapter 14 Information Technology (IT) for Business
  1117. Learning Objectives
  1118. Think Before You Click
  1119. Information Technology Impacts: A Driver of Changes for Business
  1120. Creating Portable Offices: Providing Remote Access to Instant Information
  1121. Enabling Better Service by Coordinating Remote Deliveries
  1122. Creating Leaner, More Efficient Organizations
  1123. Enabling Increased Collaboration
  1124. Enabling Global Exchange
  1125. Improving Management Processes
  1126. Providing Flexibility for Customization
  1127. Providing New Business Opportunities
  1128. Improving the World and Our Lives
  1129. IT Building Blocks: Business Resources
  1130. The Internet and Other Communication Resources
  1131. Intranets
  1132. Extranets
  1133. Electronic Conferencing
  1134. VSAT Satellite Communications
  1135. Networks: System Architecture
  1136. Wide Area Networks (WANs)
  1137. Local Area Networks (LANs)
  1138. Wireless Networks
  1139. Wi-Fi
  1140. Hardware and Software
  1141. Information Systems: Harnessing the Competitive Power of It
  1142. Leveraging Information Resources: Data Warehousing and Data Mining
  1143. Data Mining
  1144. Information Linkages with Suppliers
  1145. Types of Information Systems
  1146. Information Systems for Knowledge Workers
  1147. Information Systems for Managers
  1148. Management Information Systems
  1149. Decision Support Systems
  1150. IT Risks and Threats
  1151. Hackers
  1152. Identity Theft
  1153. Intellectual Property Theft
  1154. Computer Viruses, Worms, and Trojan Horses
  1155. Spyware
  1156. Spam
  1157. IT Protection Measures
  1158. Preventing Unauthorized Access: Firewalls
  1159. Preventing Identity Theft
  1160. Preventing Infectious Intrusions: Anti-Virus Software
  1161. Protecting Electronic Communications: Encryption Software
  1162. Avoiding Spam and Spyware
  1163. Ethical Concerns in IT
  1164. Summary of Learning Objectives
  1165. Objective 14-1
  1166. Objective 14-2
  1167. Objective 14-3
  1168. Objective 14-4
  1169. Objective 14-5
  1170. Key Terms
  1171. Questions & Exercises
  1172. Questions For Review
  1173. Questions for Analysis
  1174. Application Exercises
  1175. Building a Business: Continuing Team Exercise
  1176. Assignment
  1177. Team Exercise
  1178. New Age Help Desk
  1179. The Situation
  1180. Questions for Discussion
  1181. Exercising your Ethics
  1182. To Read or Not to Read
  1183. The Situation
  1184. The Dilemma
  1185. Questions to Address
  1186. Cases
  1187. Think Before You Click
  1188. Questions for Discussion
  1189. Selling Customer Search Data
  1190. Questions for Discussion
  1191. Endnotes
  1192. Chapter 15 The Role of Accountants and Accounting Information
  1193. Learning Objectives
  1194. CSI: Wall Street
  1195. What Is Accounting, and Who Uses Accounting Information?
  1196. Financial versus Managerial Accounting
  1197. Financial Accounting
  1198. Managerial Accounting
  1199. Certified Public Accountants
  1200. The “Big Four” Public Accounting Firms
  1201. CPA Services
  1202. Auditing
  1203. Tax Services
  1204. Management Advisory Services
  1205. Noncertified Public Accountants
  1206. The CPA Vision Project
  1207. Private Accountants and Management Accountants
  1208. Forensic Accountants
  1209. Investigative Accounting
  1210. Litigation Support
  1211. Certified Fraud Examiners
  1212. Federal Restrictions on CPA Services and Financial Reporting: Sarbox
  1213. The Accounting Equation
  1214. Assets and Liabilities
  1215. Owners’ Equity
  1216. Financial Statements
  1217. Balance Sheets
  1218. Assets
  1219. Current Assets
  1220. Fixed Assets
  1221. Intangible Assets
  1222. Liabilities
  1223. Owners’ Equity
  1224. Income Statements
  1225. Revenues
  1226. Cost of Revenues (Cost of Goods Sold)
  1227. Gross Profit
  1228. Operating Expenses
  1229. Operating and Net Income
  1230. Statements of Cash Flows
  1231. The Budget: An Internal Financial Statement
  1232. Reporting Standards and Practices
  1233. Revenue Recognition and Activity Timing
  1234. Full Disclosure
  1235. Analyzing Financial Statements
  1236. Solvency Ratios: Borrower’s Ability to Repay Debt
  1237. The Current Ratio and Short-Term Solvency
  1238. Long-Term Solvency
  1239. Profitability Ratios: Earnings Power for Owners
  1240. Activity Ratios: How Efficiently Is the Firm Using Its Resources?
  1241. Bringing Ethics into the Accounting Equation
  1242. AICPA’s Code of Professional Conduct
  1243. Violations of Accounting Ethics and GAAP
  1244. Internationalizing Accounting
  1245. International Accounting Standards Board
  1246. Why One Set of Global Practices?
  1247. Example Areas Targeted for Aligning U.S. GAAP and IASB
  1248. Timetable for Implementation
  1249. Summary of Learning Objectives
  1250. Objective 15-1
  1251. Objective 15-2
  1252. Objective 15-3
  1253. Objective 15-4
  1254. Objective 15-5
  1255. Objective 15-6
  1256. Objective 15-7
  1257. Key Terms
  1258. Questions & Exercises
  1259. Questions For Review
  1260. Questions for Analysis
  1261. Application Exercises
  1262. Building a Business: Continuing Team Exercise
  1263. Assignment
  1264. Team Exercise
  1265. An American Legend
  1266. Questions for Discussion
  1267. Exercising your Ethics
  1268. Give and Take with Accounting Clients
  1269. The Situation
  1270. The Dilemma
  1271. Questions to Address
  1272. Cases
  1273. CSI: Wall Street
  1274. Questions for Discussion
  1275. Future Directions for the Modern Accountant
  1276. Questions for Discussion
  1277. Crafting a Business Plan
  1278. Part 5: Managing Information
  1279. Goal of the Exercise
  1280. Exercise Background: Part 5 of the Business Plan
  1281. Your Assignment
  1282. Endnotes
  1283. Part 6 The Financial System and Issues in Financial Management
  1284. Chapter 16 Understanding Money and the Role of Banking
  1285. Learning Objectives
  1286. Where Did All the Money Go?
  1287. What Is Money?
  1288. The Characteristics of Money
  1289. The Functions of Money
  1290. M-1: The Spendable Money Supply
  1291. M-2: M-1 Plus the Convertible Money Supply
  1292. Credit Cards and Debit Cards: Plastic Money?
  1293. The U.S. Financial System
  1294. Financial Institutions
  1295. Commercial Banks
  1296. Savings Institutions
  1297. Savings and Loan Associations
  1298. Mutual Savings Banks
  1299. Credit Unions
  1300. Nondeposit Institutions
  1301. The Growth of Financial Services
  1302. Pension and Trust Services
  1303. International Services
  1304. Financial Advice and Brokerage Services
  1305. Electronic Funds Transfer
  1306. How Financial Institutions Create Money and Are Regulated
  1307. How Money Is Created
  1308. How Banks Are Regulated
  1309. The Federal Reserve System
  1310. The Structure of the Fed
  1311. The Board of Governors
  1312. Reserve Banks
  1313. Open Market Committee
  1314. Member Banks
  1315. Other Depository Institutions
  1316. The Functions of the Fed
  1317. The Government’s Bank
  1318. The Bankers’ Bank
  1319. Check Clearing
  1320. Controlling the Money Supply
  1321. The Tools of the Fed
  1322. Reserve Requirements
  1323. Interest Rate Controls
  1324. Open-Market Operations
  1325. The Changing Money and Banking System
  1326. Government Intervention for Stabilizing the U.S. Financial System
  1327. Government Emergency Investment
  1328. Assurances of Repayment
  1329. Anticrime and Antiterrorism Regulations
  1330. The Impact of Electronic Technologies
  1331. Automated Clearing House (ACH) Network
  1332. Check 21: Making the Paper Check Go Away
  1333. Blink Credit Card
  1334. Debit Cards
  1335. Smart Cards
  1336. International Banking and Finance
  1337. Currency Values and Exchange Rates
  1338. Strong Currency or Weak: Which Is Better?
  1339. Bank Policies Influence Currency Values
  1340. The International Payments Process
  1341. International Bank Structure
  1342. Summary of Learning Objectives
  1343. Objective 16-1
  1344. Objective 16-2
  1345. Objective 16-3
  1346. Objective 16-4
  1347. Objective 16-5
  1348. Objective 16-6
  1349. Key Terms
  1350. Questions & Exercises
  1351. Questions For Review
  1352. Questions for Analysis
  1353. Application Exercises
  1354. Building a Business: Continuing Team Exercise
  1355. Assignment
  1356. Team Exercise
  1357. Virtual Banking: An Idea Whose Time has Come?
  1358. The Situation
  1359. The Dilemma
  1360. Team Activity
  1361. Action Steps
  1362. Exercising your Ethics
  1363. Telling The Ethical From The Strictly Legal
  1364. The Situation
  1365. The Dilemma
  1366. Questions to Address
  1367. Cases
  1368. Where Did All the Money GO?
  1369. Global Trading Partner Resets Its Economic Compass
  1370. Questions for Discussion
  1371. Endnotes
  1372. Chapter 17 Managing Business Finances
  1373. Learning Objectives
  1374. Fire On the Ground
  1375. Maximizing Capital Growth
  1376. The Time Value of Money and Compound Growth
  1377. The Rule of 72
  1378. Making Better Use of Your Time Value
  1379. Common Stock Investments
  1380. Investment Traits of Common Stock
  1381. Dividends
  1382. Investing to Fulfill Financial Objectives
  1383. Reasons for Investing
  1384. Most Mutual Funds Don’t Match the Market
  1385. Exchange-Traded Funds
  1386. The Business of Trading Securities
  1387. Primary and Secondary Securities Markets
  1388. Stock Exchanges
  1389. The Trading Floor
  1390. The Major Stock Exchanges
  1391. The New York Stock Exchange
  1392. Global Stock Exchanges
  1393. The NASDAQ Market
  1394. International Consolidation and Cross-Border Ownership
  1395. Nonexchange Trading: Electronic Communication Networks
  1396. Individual Investor Trading
  1397. Stock Brokers
  1398. Discount Brokers
  1399. Full-Service Brokers
  1400. Online Investing
  1401. Tracking the Market Using Stock Indexes
  1402. The Dow
  1403. The S&P 500
  1404. The NASDAQ Composite
  1405. The Russell 2000
  1406. Index-Matching ETFs
  1407. The Risk–Return Relationship
  1408. Investment Dividends (or Interest), Appreciation, and Total Return
  1409. Dividends
  1410. Price Appreciation
  1411. Total Return
  1412. Fantasy Stock Markets
  1413. Managing Risk with Diversification and Asset Allocation
  1414. Diversification
  1415. Asset Allocation
  1416. Performance Differences for Different Portfolios
  1417. Financing the Business Firm
  1418. Secured Loans for Equipment
  1419. Working Capital and Unsecured Loans from Banks
  1420. Angel Investors and Venture Capital
  1421. Sale of Corporate Bonds
  1422. Characteristics of Corporate Bonds
  1423. Default and Bondholders’ Claim
  1424. Risk Ratings
  1425. Flawed Ratings Misread Recession Risks
  1426. Becoming a Public Corporation
  1427. Going Public Means Selling Part Ownership of the Company
  1428. Stock Valuation
  1429. Why Shares Are Different Prices
  1430. Comparing Prices of Different Stocks
  1431. Market Capitalization
  1432. Choosing Equity versus Debt Capital
  1433. Pros and Cons of Debt Financing
  1434. Long-Term Loans
  1435. Corporate Bonds
  1436. Pros and Cons for Equity Financing
  1437. The Expense of Common Stock
  1438. Retained Earnings as a Source of Capital
  1439. Regulating Securities Markets
  1440. The Securities and Exchange Commission
  1441. Regulations Against Insider Trading
  1442. summary of learning objectives
  1443. Objective 17-1
  1444. Objective 17-2
  1445. Objective 17-3
  1446. Objective 17-4
  1447. Objective 17-5
  1448. Objective 17-6
  1449. Objective 17-7
  1450. Key Terms
  1451. Questions & Exercises
  1452. Questions For Review
  1453. Questions for Analysis
  1454. Application Exercises
  1455. Building a Business: Continuing Team Exercise
  1456. Assignment
  1457. Team Exercise
  1458. Market Ups and Downs
  1459. Background Information
  1460. Questions for Analysis
  1461. Exercising your Ethics
  1462. Are You Endowed with Good Judgment?
  1463. The Situation
  1464. The Dilemma
  1465. Questions to Address
  1466. Cases
  1467. Fire On the Ground
  1468. Time to Gogo?
  1469. Questions for Discussion
  1470. Crafting a Business Plan
  1471. Part 6: Financial Issues
  1472. Goal of the Exercise
  1473. Exercise Background: Part 6 of the Business Plan
  1474. Your Assignment
  1475. Endnotes
  1476. Appendix I Risk Management
  1477. Coping with Risk
  1478. Insurance as Risk Management
  1479. Insurable Versus Uninsurable Risks
  1480. Special Forms of Insurance for Business
  1481. Liability Insurance
  1482. Property Insurance
  1483. Business Interruption Insurance
  1484. Key Person Insurance
  1485. Business Continuation Agreements
  1486. Appendix II The Legal Context of Business
  1487. The U.S. Legal and Judicial Systems
  1488. Types of Law
  1489. Common Law
  1490. Statutory Law
  1491. Regulatory Law
  1492. Keeping an Eye on Business
  1493. Trends in Deregulation and Regulation
  1494. The U.S. Judicial System
  1495. The Court System
  1496. Trial Courts
  1497. Appellate Courts
  1498. Supreme Courts
  1499. Business Law
  1500. Contract Law
  1501. Breach of Contract
  1502. Tort Law
  1503. Intentional Torts
  1504. Negligence Torts
  1505. Product Liability Torts
  1506. Strict Product Liability
  1507. Property Law
  1508. Protection of Intellectual Rights
  1509. Copyrights
  1510. Trademarks
  1511. Patents
  1512. Restrictions on Property Rights
  1513. Agency Law
  1514. Authority of Agents
  1515. Responsibilities of Principals
  1516. Commercial Law
  1517. Bankruptcy Law
  1518. Business Bankruptcy
  1519. The International Framework of Business Law
  1520. Appendix III Managing Your Personal Finances
  1521. Building Your Financial Plan
  1522. Assessing Your Current Financial Condition
  1523. Developing Your Financial Goals
  1524. Making Better Use of the Time Value of Money
  1525. Planning for the “Golden Years”
  1526. Time Value as a Financial-Planning Tool
  1527. Conserving Money by Controlling It
  1528. Credit Cards: Keys to Satisfaction or Financial Handcuffs?
  1529. Save Your Money: Lower Interest Rates and Faster Payments
  1530. Seeking Lower Interest Rates
  1531. Making Faster Payments
  1532. Declining Asset Value: A Borrower’s Regret
  1533. Financial Commitments of Home Ownership
  1534. How Much House Can You Afford?
  1535. PITI
  1536. Other Debt
  1537. Cashing Out from Tax Avoidance (Legally)
  1538. The IRA Tax Break
  1539. IRA Risks
  1540. Roth IRA versus Traditional IRA
  1541. IRAs and Education
  1542. Protecting Your Net Worth
  1543. Why Buy Life Insurance?
  1544. What Does Life Insurance Do?
  1545. How Much Should I Buy?
  1546. Why Consider Term Insurance?
  1547. How Much Does It Cost?
  1548. Appendix IV Unions and Labor Management
  1549. Why Do Workers Unionize?
  1550. The Evolution of Unionism in the United States
  1551. Early Unions
  1552. The Emergence of the Major Unions
  1553. The American Federation of Labor
  1554. The Congress of Industrial Organizations
  1555. The AFL-CIO
  1556. Unionism Today
  1557. Trends in Union Membership
  1558. Composition of the Workforce
  1559. Anti-Unionization Activities
  1560. Trends in Union-Management Relations
  1561. Trends in Bargaining Perspectives
  1562. The Future of Unions
  1563. Contemporary Union Structure
  1564. Locals
  1565. Laws Governing Labor-Management Relations
  1566. The Major Labor Laws
  1567. Norris-LaGuardia Act
  1568. National Labor Relations (Wagner) Act
  1569. Fair Labor Standards Act
  1570. Taft-Hartley Act
  1571. Unfair and Illegal Union Practices
  1572. Injunctions and Cooling-Off Periods
  1573. Enforced Resolution
  1574. Landrum-Griffin Act
  1575. How Unions Are Organized and Certified
  1576. Collective Bargaining
  1577. Reaching Agreement on Contract Terms
  1578. Contract Issues
  1579. Compensation
  1580. Benefits
  1581. Job Security
  1582. Other Union Issues
  1583. Management Rights
  1584. When Bargaining Fails
  1585. Union Tactics
  1586. The Strike
  1587. Other Labor Actions
  1588. Management Tactics
  1589. Mediation and Arbitration
  1590. Administering a Labor Agreement
  1591. Endnotes
  1592. Glossary
  1593. Index

 

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