Hotel Management and Operations 5th Edition OFallon Test Bank
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This is completed downloadable of Hotel Management and Operations 5th Edition OFallon Test Bank
Product Details:
- ISBN-10 : 0470177144
- ISBN-13 : 978-0470177143
- Author: Michael J. O’Fallon, Denney G. Rutherford
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Table of Content:
Chapter 1: Overview
Chapter 2: Organization
Chapter 3: General Managers: A View at the Top
Chapter 4: Operations: Rooms
Chapter 5: Operations: Housekeeping, Engineering and Security
Chapter 6: Food and Beverage Division
Chapter 7: Marketing and Associated Activities
Chapter 8: Financial Control and Information Management
Chapter 9: Human Resources Policy Management
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