Business and Professional Communication KEYS for Workplace Excellence 2nd Edition Quintanilla Test Bank
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Business and Professional Communication KEYS for Workplace Excellence 2nd Edition Quintanilla Test Bank.
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Product details:
- ISBN-10 : 1452217629
- ISBN-13 : 978-1452217628
- Author:
Presenting an exciting new approach to teaching the core concepts and techniques of business and professional communication, Business and Professional Communication: KEYS for Workplace Excellence, Second Edition by Kelly M. Quintanilla and Shawn T. Wahl is organized in a way that best reflects the way that students transition from their student environment to their professional careers. Indeed, the fully updated second edition of this best-seller continues to focus on helping readers master the skills they need to move from interviewee to team member to leader, and provides unique coverage of some of the greatest challenges of today′s workplace, such as the negative impacts of technology and achieving work-life balance. Incorporating coverage of the latest cultural, economic, and technological developments in the business world, the authors cover communication must-know concepts and skills through the application of their Four Keys Process: Know yourself, Evaluate the professional context, Your communication interaction occurs, and Step back and reflect.
Table of contents:
- Part I Beginning Communication Principles
- Chapter 1 Business and Professional Excellence in the Workplace
- Chapter 2 Verbal and Nonverbal Communication
- Chapter 3 Listening
- Part II Entering the Workplace
- Chapter 4 Résumés, Interviews, and Negotiation
- Chapter 5 Getting to Know Your Diverse Workplace
- Part III Developing in the Workplace
- Chapter 6 Interpersonal Communication at Work
- Chapter 7 Strengthening Teams and Conducting Meetings
- Part IV Excelling in the Workplace
- Chapter 8 Technology in the Workplace
- Chapter 9 Business and Professional Writing
- Terms to Remember
- Part V Presenting in the Workplace
- Chapter 11 Informing and Persuading
- Chapter 12 Speech Design
- Chapter 13 Delivering a Speech With Professional Excellence
- Part VI Surviving in the Workplace
- Chapter 14 Work–Life Balance
- References
- Glossary
- About the Authors
- Index
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