Conflict and Communication 1st Edition Jandt Test Bank
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Product details:
- ISBN-10 : 1506308279
- ISBN-13 : 978-1506308272
- Author: Fred E. Jandt
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
Table of contents:
Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy
Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching
Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis
Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching
Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying
Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills
Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media
Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice
Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation
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