Customer Service Career Success Through Customer Loyalty 6th Edition Timm Solutions Manual

Instant download Customer Service Career Success Through Customer Loyalty 6th Edition Timm Solutions Manual pdf docx epub after payment.

Product details:

• ISBN-10 ‏ : ‎ 0133056252
• ISBN-13 ‏ : ‎ 978-0133056259
• Author: Paul Timm

Table of contents:

Table of Contents Appreciate Why Customer Service Matters

PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big “little thing”) Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication

PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service

PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer

PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing

PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service

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