Customer Service Career Success Through Customer Loyalty 6th Edition Timm Test Bank
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Customer Service Career Success Through Customer Loyalty 6th Edition Timm Test Bank.
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Customer Service Career Success Through Customer Loyalty 6th Edition Timm Test Bank
Product details:
- ISBN-10 : 0133056252
- ISBN-13 : 978-0133056259
- Author: Paul Timm
Table contents:
- Appreciate Why Customer Service Matters
- Use Behaviors That Engage Your Customers
- Listen to Your Customer ( a Big “little thing”)
- Use the Telephone Correctly for Good Service
- Use Friendly Web Sites and Electronic Communication
- Recognize and Deal with Customer Turnoffs
- Insight into Emerging Trends in Customer Service
- Get Customer FeedbackRecover the Potentially Lost Customer
Exceed Expectations with Value - Exceed Expectations with Information
- Exceed Expectations with Convenience and Timing
- Influencing Others to Give Great Service
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