Customer Service Career Success Through Customer Loyalty 6th Edition Timm Test Bank

Customer Service Career Success Through Customer Loyalty 6th Edition Timm Test Bank

Product details:

• ISBN-10 ‏ : ‎ 0133056252
• ISBN-13 ‏ : ‎ 978-0133056259
• Author: Paul Timm

Table contents:

1. Appreciate Why Customer Service Matters
2. Use Behaviors That Engage Your Customers
3. Listen to Your Customer ( a Big “little thing”)
4. Use the Telephone Correctly for Good Service
5. Use Friendly Web Sites and Electronic Communication
6. Recognize and Deal with Customer Turnoffs
7. Insight into Emerging Trends in Customer Service
8. Get Customer FeedbackRecover the Potentially Lost Customer
   Exceed Expectations with Value
9. Exceed Expectations with Information
10. Exceed Expectations with Convenience and Timing
11. Influencing Others to Give Great Service

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