Excellence in Business Communication Canadian 5th Edition Thill Test Bank

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Product details:

• ISBN-10 ‏ : ‎ 0132825929
• ISBN-13 ‏ : ‎ 978-0132825924
• Author:  John V. Thill

Excellence in Business Communication has long provided instructors and students with the most current communication strategies and practices used in today’s workplace. The new edition combines the strong writing skills direction that this text is known for, with important revisions that focus on social media and technology in business.

The text offers a set of tools that simplifies teaching, promotes active learning, and stimulates critical thinking. These components work together to provide seamless coverage of vital knowledge, helping students to understand the concepts behind effective communication while they develop and refine their own skills to meet employer expectations.

Table of contents:

1. Part I Understanding the Foundations of Business Communication
2. 1 Achieving Success through Effective Business Communication
3. Learning Objectives
4. Achieving Career Success through Effective Communication
5. 1 Learning Objective
6. The Communication Process
7. What Employers Expect from You
8. 2 Learning Objective
9. Characteristics of Effective Communication
10. 3 Learning Objective
11. Communication in Organizational Settings
12. Formal Communication Network
13. Informal Communication Network
14. Informal Outside Communication
15. Understanding the Unique Challenges of Business Communication
16. 4 Learning Objective
17. I. The Globalization of Business and the Increase in Workforce Diversity
18. II. The Evolution of Organizational Structures
19. III. The Growing Reliance on Teamwork
20. IV. The Increasing Value of Business Information
21. V. The Pervasiveness of Technology
22. VI. The Need for Increased Cybersecurity and Protection of Privacy
23. Barriers to Effective Communication
24. Communicating More Effectively on the Job
25. 5 Learning Objective
26. Strategy 1: Improve Your Business Communication Skills
27. Strategy 2: Minimize Distractions
28. Strategy 3: Adopt an Audience-Centred Approach
29. Understand How Audiences Receive Messages
30. Understand How Audiences Decode Messages
31. Understand How Audiences Respond to Messages
32. Know as much as You can about Your Audience
33. Strategy 4: Make Your Feedback Constructive
34. Strategy 5: Be Sensitive to Business Etiquette
35. Applying What You’ve Learned to the Communication Process
36. Using Technology to Improve Business Communication
37. 6 Learning Objective
38. Understanding the Social Communication Model
39. Keeping Technology in Perspective
40. Guarding against Information Overload
41. Using Technological Tools Productively
42. Reconnecting with People Frequently
43. Making Ethical Communication Choices
44. 7 Learning Objective
45. Distinguishing an Ethical Dilemma from an Ethical Lapse
46. Ensuring Ethical Communication
47. Ensuring Legal Communication
48. Applying What You’ve Learned
49. Summary of Learning Objectives
50. On the Job Performing Communication Tasks at Wave
51. Test Your Knowledge
52. Apply Your Knowledge
53. Practise Your Knowledge
54. Exercises

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