Management 13th Edition Schermerhorn Solutions Manual

1. 1 Management Today
2. Working Today
3. Talent
4. Technology
5. Globalization
6. Ethics
7. Diversity
8. Careers and Connections
9. Organizations
10. Organizational Purpose
11. Organizations as Systems
12. Organizational Performance
13. Changing Nature of Organizations
14. Managers
15. What Is a Manager?
16. Levels of Managers
17. Types of Managers
18. Managerial Performance
19. Changing Nature of Managerial Work
20. The Management Process
21. Functions of Management
22. Managerial Roles and Activities
23. Managerial Agendas and Networks
24. Learning How to Manage
25. Technical Skills
26. Human and Interpersonal Skills
27. Conceptual and Critical-Thinking Skills
28. Management Learning Review
29. Summary
30. Self-Test 1
31. Management Skills & Competencies
32. Evaluate Career Situations: What Would You Do?
33. Reflect on the Self-Assessment: Career Readiness “Big 20”
34. Contribute to the Class Exercise: My Best Manager
35. Manage a Critical Incident: Team Leader Faces Test
36. Collaborate on the Team Activity: The Amazing Great Job Race
37. Analyze the Case Study: Trader Joe’s
38. 2 Management Learning Past to Present
39. Classical Management Approaches
40. Scientific Management
41. Administrative Principles
42. Bureaucratic Organization
43. Behavioral Management Approaches
44. Follett’s Organizations as Communities
45. The Hawthorne Studies
46. Maslow’s Theory of Human Needs
47. McGregor’s Theory X and Theory Y
48. Argyris’s Theory of Adult Personality
49. Modern Management Foundations
50. Quantitative Analysis and Tools
51. Organizations as Systems
52. Contingency Thinking
53. Quality Management
54. Evidence-Based Management
55. Management Learning Review
56. Summary
57. Self-Test 2
58. Management Skills & Competencies
59. Evaluate Career Situations: What Would You Do?
60. Reflect on the Self-Assessment: Managerial Assumptions
61. Contribute to the Class Exercise: Evidence-Based Management Quiz
62. Manage a Critical Incident: Theory X versus Theory Y
63. Collaborate on the Team Activity: Management in Popular Culture
64. Analyze the Case Study: Zara International
65. 3 Ethics and Social Responsibility
66. Ethics
67. Laws and Values as Influences on Ethical Behavior
68. Alternative Views of Ethics
69. Cultural Issues in Ethical Behavior
70. Ethics in the Workplace
71. Ethical Dilemmas
72. Influences on Ethical Decision Making
73. Rationalizations for Unethical Behavior
74. Maintaining High Ethical Standards
75. Moral Management
76. Ethics Training
77. Codes of Ethical Conduct
78. Whistleblower Protection
79. Social Responsibility
80. Social Responsibility, Sustainability, and the Triple Bottom Line
81. Perspectives on Corporate Social Responsibility
82. Evaluating Corporate Social Performance
83. Corporate Governance
84. Management Learning Review
85. Summary
86. Self-Test 3
87. Management Skills & Competencies
88. Evaluate Career Situations: What Would You Do?
89. Reflect on the Self-Assessment: Terminal Values
90. Contribute to the Class Exercise: Confronting Ethical Dilemmas
91. Manage a Critical Incident: Dealing with a Global Supply Chain
92. Collaborate on the Team Activity: Stakeholder Maps
93. Analyze the Case Study: Patagonia
94. Part Two Environment
95. 4 Environment, Innovation, and Sustainability
96. The External Environment
97. Economic Conditions
98. Legal-Political Conditions
99. Sociocultural Conditions
100. Technological Conditions
101. Natural Environment Conditions
102. Environment and Value Creation
103. Value Creation and Competitive Advantage
104. Uncertainty, Complexity, and Change
105. Environment and Innovation
106. Types of Innovations
107. The Innovation Process
108. Disruptive Innovation and Technology
109. Environment and Sustainability
110. Sustainable Development
111. Sustainable Business
112. Human Sustainability
113. Management Learning Review
114. Summary
115. Self-Test 4
116. Management Skills & Competencies
117. Evaluate Career Situations: What Would You Do?
118. Reflect on the Self-Assessment: Tolerance for Ambiguity
119. Contribute to the Class Exercise: The Future Workplace
120. Manage a Critical Incident: It’s Also about Respect
121. Collaborate on the Team Activity: Organizational Commitment to Sustainability Scorecard
122. Analyze the Case Study: Timberland
123. 5 Global Management and Cultural Diversity
124. Management and Globalization
125. Global Management
126. Why Companies Go Global
127. How Companies Go Global
128. Global Business Environments
129. Global Businesses
130. Types of Global Businesses
131. Pros and Cons of Global Businesses
132. Ethics Challenges for Global Businesses
133. Cultures and Global Diversity
134. Cultural Intelligence
135. Silent Languages of Culture
136. Tight and Loose Cultures
137. Values and National Cultures
138. Global Management Learning
139. Are Management Theories Universal?
140. Intercultural Competencies
141. Global Learning Goals
142. Management Learning Review
143. Summary
144. Self-Test 5
145. Management Skills & Competencies
146. Evaluate Career Situations: What Would You Do?
147. Reflect on the Self-Assessment: Global Intelligence
148. Contribute to the Class Exercise: American Football
149. Manage a Critical Incident: Silent Team Members
150. Collaborate on the Team Activity: Globalization Pros and Cons
151. Analyze the Case Study: Harley-Davidson
152. 6 Entrepreneurship and New Ventures
153. The Nature of Entrepreneurship
154. Who Are the Entrepreneurs?
155. Characteristics of Entrepreneurs
156. Female and Minority Entrepreneurs
157. Social Entrepreneurship
158. Entrepreneurship and Small Business
159. How Small Businesses Get Started
160. Why Small Businesses Fail
161. Family-Owned Small Businesses
162. Small Business Development
163. New Venture Creation
164. Life Cycles of Entrepreneurial Firms
165. Writing a Business Plan
166. Choosing a Form of Ownership
167. Financing a New Venture
168. Management Learning Review
169. Summary
170. Self-Test 6
171. Management Skills & Competencies
172. Evaluate Career Situations: What Would You Do?
173. Reflect on the Self-Assessment: Entrepreneurial Orientation
174. Contribute to the Class Exercise: Entrepreneurs Among Us
175. Manage a Critical Incident: Craft Brewery in-or Out-of the Money?
176. Collaborate on the Team Activity: Community Entrepreneurs
177. Analyze the Case Study: In-N-Out Burger
178. Part Three Planning and Controlling
179. 7 Information and Decision Making
180. Information, Technology, and Management
181. Information and Information Systems
182. Data Mining and Analytics
183. Business Intelligence and Executive Dashboards
184. Problem-Solving and Managerial Decisions
185. Managers as Problem Solvers
186. Problem-Solving Approaches and Styles
187. Structured and Unstructured Problems
188. Crisis Problems
189. Problem-Solving Environments
190. The Decision-Making Process
191. Step 1-Identify and Define the Problem
192. Step 2-Generate and Evaluate Alternative Courses of Action
193. Step 3-Choose a Preferred Course of Action
194. Step 4-Implement the Decision
195. Step 5-Evaluate Results
196. At All Steps-Check Ethical Reasoning
197. Decision-Making Pitfalls and Creativity
198. Decision Errors and Traps
199. Creativity in Decision Making
200. Management Learning Review
201. Summary
202. Self-Test 7
203. Management Skills & Competencies
204. Evaluate Career Situations: What Would You Do?
205. Reflect on the Self-Assessment: Cognitive Style
206. Contribute to the Team Exercise: Lost at Sea
207. Manage a Critical Incident: Asking for a Raise
208. Collaborate on the Team Project: Crisis Management Realities
209. Analyze the Case Study: Amazon.com
210. 8 Planning Processes and Techniques
211. Why and How Managers Plan
212. Importance of Planning
213. The Planning Process
214. Benefits of Planning
215. Planning and Time Management
216. Types of Plans Used by Managers
217. Long-Range and Short-Range Plans
218. Strategic and Tactical Plans
219. Operational Plans
220. Planning Tools and Techniques
221. Forecasting
222. Contingency Planning
223. Scenario Planning
224. Benchmarking
225. Staff Planning
226. Implementing Plans to Achieve Results
227. Goal Setting
228. Goal Management
229. Goal Alignment
230. Participation and Involvement
231. Management Learning Review
232. Summary
233. Self-Test 8
234. Management Skills & Competencies
235. Evaluate Career Situations: What Would You Do?
236. Reflect on the Self-Assessment: Time Management Profile
237. Contribute to the Team Exercise: Personal Career Planning
238. Manage a Critical Incident: Policy on Paternity Leave for New Dads
239. Collaborate on a Team Activity: The Future Workplace
240. Analyze the Case Study: Walgreens
241. 9 Control Processes and Systems
242. Why and How Managers Control
243. Importance of Controlling
244. Types of Controls
245. Internal and External Control
246. The Control Process
247. Step 1-Establish Objectives and Standards
248. Step 2-Measure Actual Performance
249. Step 3-Compare Results with Objectives and Standards
250. Step 4-Take Corrective Action
251. Control Tools and Techniques
252. Project Management and Control
253. Inventory Control
254. Breakeven Analysis
255. Financial Controls
256. Balanced Scorecards
257. Management Learning Review
258. Summary
259. Self-Test 9
260. Management Skills & Competencies
261. Evaluate Career Situations: What Would You Do?
262. Reflect on the Self-Assessment: Internal/External Control
263. Contribute to the Class Exercise: After-Meeting/Project Remorse
264. Manage a Critical Incident: High Performer but Late for Work
265. Collaborate on the Team Activity: Building a Balanced Scorecard
266. Analyze the Case Study: Electronic Arts
267. 10 Strategy and Strategic Management
268. Strategic Management
269. Competitive Advantage
270. Strategy and Strategic Intent
271. Levels of Strategy
272. Strategic Management Process
273. Essentials of Strategic Analysis
274. Analysis of Mission, Values, and Objectives
275. SWOT Analysis of Organization and Environment
276. Five Forces Analysis of Industry Attractiveness
277. Corporate-Level Strategy Formulation
278. Portfolio Planning Model
279. Growth and Diversification Strategies
280. Retrenchment and Restructuring Strategies
281. Global Strategies
282. Cooperative Strategies
283. Business-Level Strategy Formulation
284. Competitive Strategies Model
285. Differentiation Strategy
286. Cost Leadership Strategy
287. Focus Strategy
288. Strategy Implementation
289. Management Practices and Systems
290. Strategic Control and Corporate Governance
291. Strategic Leadership
292. Management Learning Review
293. Summary
294. Self-Test 10
295. Management Skills & Competencies
296. Evaluate Career Situations: What Would You Do?
297. Reflect on the Self-Assessment: Intuitive Ability
298. Contribute to the Class Exercise: Strategic Scenarios
299. Manage a Critical Incident: Kickstarting a Friend’s Business Idea
300. Collaborate on the Team Activity: Contrasting Strategies
301. Analyze the Case Study: Dunkin’ Donuts
302. Part Four Organizing
303. 11 Organization Structures and Design
304. Organizing as a Management Function
305. What Is Organization Structure?
306. Formal Structures
307. Informal Structures and Social Networks
308. Traditional Organization Structures
309. Functional Structures
310. Divisional Structures
311. Matrix Structures
312. Horizontal Organization Structures
313. Team Structures
314. Network Structures
315. Boundaryless Structures
316. Organizational Designs
317. Contingency in Organizational Design
318. Mechanistic and Organic Designs
319. Trends in Organizational Designs
320. Management Learning Review
321. Summary
322. Self-Test 11
323. Management Skills & Competencies
324. Evaluate Career Situations: What Would You Do?
325. Reflect on the Self-Assessment: Empowering Others
326. Contribute to the Class Exercise: Organizational Metaphors
327. Manage a Critical Incident: Crowdsourcing Evaluations to Cut Management Levels
328. Collaborate on the Team Activity: Designing a Network University
329. Analyze the Case Study: Nike
330. 12 Organization Culture and Change
331. Organizational Cultures
332. Understanding Organizational Cultures
333. Observable Culture of Organizations
334. Values and the Core Culture of Organizations
335. Multicultural Organizations and Diversity
336. Multicultural Organizations
337. Organizational Subcultures
338. Power, Diversity, and Organizational Subcultures
339. Organizational Change
340. Models of Change Leadership
341. Transformational and Incremental Change
342. Phases of Planned Change
343. Change Strategies
344. Resistance to Change
345. Management Learning Review
346. Summary
347. Self-Test 12
348. Management Skills & Competencies
349. Evaluate Career Situations: What Would You Do?
350. Reflect on the Self-Assessment: Change Leadership IQ
351. Contribute to the Class Exercise: Force-Field Analysis
352. Manage a Critical Incident: Proposal for Open Office Design and Hotdesking
353. Collaborate on the Team Activity: Organizational Culture Walk
354. Analyze the Case Study: Gamification
355. 13 Human Resource Management
356. Human Resource Management
357. Human Resource Management Process
358. Strategic Human Resource Management
359. Legal Environment of Human Resource Management
360. Attracting a Quality Workforce
361. Human Resource Planning
362. Recruitment Process
363. Selection Techniques
364. Developing a Quality Workforce
365. Onboarding and Socialization
366. Training and Development
367. Performance Management
368. Maintaining a Quality Workforce
369. Flexibility and Work–Life Balance
370. Compensation and Benefits
371. Retention and Turnover
372. Labor–Management Relations
373. Management Learning Review
374. Summary
375. Self-Test 13
376. Management Skills & Competencies
377. Evaluate Career Situations: What Would You Do?
378. Reflect on the Self-Assessment: Performance Assessment Assumptions
379. Contribute to the Class Exercise: Upward Appraisal
380. Manage a Critical Incident: Athletic Director’s Dilemma
381. Collaborate on the Team Activity: Future of Labor Unions
382. Analyze the Case Study: Two-Tier Wages
383. Part Five Leading
384. 14 Leading and Leadership Development
385. The Nature of Leadership
386. Leadership and Power
387. Leadership and Vision
388. Leadership and Service
389. Leadership and Followership
390. Leadership Traits and Behaviors
391. Leadership Traits
392. Leadership Behaviors
393. Classic Leadership Styles
394. Contingency Approaches to Leadership
395. Fiedler’s Contingency Model
396. Hersey-Blanchard Situational Leadership Model
397. House’s Path–Goal Leadership Theory
398. Leader–Member Exchange Theory
399. Leader-Participation Model
400. Personal Leadership Development
401. Charismatic and Transformational Leadership
402. Emotional Intelligence and Leadership
403. Gender and Leadership
404. Moral Leadership
405. Drucker’s “Good Old-Fashioned” Leadership
406. Management Learning Review
407. Summary
408. Self-Test 14
409. Management Skills & Competencies
410. Evaluate Career Situations: What Would You Do?
411. Reflect on the Self-Assessment: Least-Preferred Co-Worker Scale
412. Contribute to the Class Exercise: Most Needed Leadership Skills
413. Manage a Critical Incident: Playing Favorites as a Team Leader
414. Collaborate on the Team Activity: Leadership Believe-It-or-Not
415. Analyze the Case Study: Zappos
416. 15 Individual Behavior
417. Perception
418. Perception and Psychological Contracts
419. Perception and Attribution
420. Perception Tendencies and Distortions
421. Perception and Impression Management
422. Personality
423. Big Five Personality Dimensions
424. Myers-Briggs Type Indicator
425. Technology Personality
426. Personal Conception and Emotional Adjustment Traits
427. Attitudes
428. What Is an Attitude?
429. What Is Job Satisfaction?
430. Job Satisfaction Trends
431. Job Satisfaction Outcomes
432. Emotions, Moods, and Stress
433. Emotions
434. Moods
435. Stress and Strain
436. Management Learning Review
437. Summary
438. Self-Test 15
439. Management Skills & Competencies
440. Evaluate Career Situations: What Would You Do?
441. Reflect on the Self-Assessment: Self-Monitoring
442. Contribute to the Class Exercise: Job Satisfaction Preferences
443. Manage a Critical Incident: Facing Up to Attributions
444. Collaborate on the Team Activity: Difficult Personalities
445. Analyze the Case Study: Panera Bread
446. 16 Motivation Theory and Practice
447. Individual Needs and Motivation
448. Hierarchy of Needs Theory
449. ERG Theory
450. Two-Factor Theory
451. Acquired Needs Theory
452. Process Theories of Motivation
453. Equity Theory
454. Expectancy Theory
455. Goal-Setting Theory
456. Self-Efficacy Theory
457. Reinforcement Theory
458. The Law of Effect
459. Reinforcement Strategies
460. Positive Reinforcement
461. Punishment
462. Motivation and Job Design
463. Job Simplification
464. Job Enrichment
465. Alternative Work Schedules
466. Management Learning Review
467. Summary
468. Self-Test 16
469. Management Skills & Competencies
470. Evaluate Career Situations: What Would You Do?
471. Reflect on the Self-Assessment: Student Engagement Survey
472. Contribute to the Class Exercise: Why We Work
473. Manage a Critical Incident: Great Worker Won’t Take Vacation
474. Collaborate on the Team Activity: CEO Pay . . . Too High, or Just Right?
475. Analyze the Case Study: SAS
476. 17 Teams and Teamwork
477. Teams in Organizations
478. Teamwork Pros
479. Teamwork Cons
480. Meetings, Meetings, Meetings
481. Organizations as Networks of Groups
482. Trends in the Use of Teams
483. Committees, Project Teams, and Task Forces
484. Cross-Functional Teams
485. Self-Managing Teams
486. Virtual Teams
487. Team Building
488. How Teams Work
489. Team Inputs
490. Stages of Team Development
491. Norms and Cohesiveness
492. Task and Maintenance Roles
493. Communication Networks
494. Decision Making in Teams
495. Ways Teams Make Decisions
496. Advantages and Disadvantages of Team Decisions
497. Groupthink
498. Creativity in Team Decision Making
499. Management Learning Review
500. Summary
501. Self-Test 17
502. Management Skills & Competencies
503. Evaluate Career Situations: What Would You Do?
504. Reflect on the Self-Assessment: Team Leader Skills
505. Contribute to the Class Exercise: Work Team Dynamics
506. Manage a Critical Incident: The Rejected Team Leader
507. Collaborate on the Team Activity: Superstars on the Team
508. Analyze the Case Study: Auto Racing
509. 18 Communication and Collaboration
510. The Communication Process
511. Effective Communication
512. Persuasion and Credibility in Communication
513. Communication Barriers
514. Cross-Cultural Communication
515. Improving Collaboration through Communication
516. Transparency and Openness
517. Use of Electronic Media
518. Active Listening
519. Constructive Feedback
520. Space Design
521. Managing Conflict
522. Functional and Dysfunctional Conflict
523. Causes of Conflict
524. Conflict Resolution
525. Conflict Management Styles
526. Structural Approaches to Conflict Management
527. Managing Negotiation
528. Negotiation Goals and Approaches
529. Gaining Agreements
530. Negotiation Pitfalls
531. Third-Party Dispute Resolution
532. Management Learning Review
533. Summary
534. Self-Test 18
535. Management Skills & Competencies
536. Evaluate Career Situations: What Would You Do?
537. Reflect on the Self-Assessment: Conflict Management Strategies
538. Contribute to the Class Exercise: Feedback Sensitivities
539. Manage a Critical Incident: Headphones on in the Office
540. Collaborate on the Team Activity: How Words Count
541. Analyze the Case Study: Twitter
542. Management Cases for Critical Thinking
543. 1 Trader Joe’s-Keeping a Cool Edge
544. 2 Zara International-Fashion at the Speed of Light
545. 3 Patagonia-Leading a Green Revolution
546. 4 Timberland-From Bootmaker to Earthkeeper
547. 5 Harley-Davidson-Style and Strategy with a Global Reach
548. 6 In-N-Out Burger-Building Them Better
549. 7 Amazon.com-One E-Store to Rule Them All
550. 8 Walgreens-Staying One Step Ahead
551. 9 Electronic Arts-Inside Fantasy Sports
552. 10 Dunkin’ Donuts-Betting Dollars on Donuts
553. 11 Nike-Spreading Out to Win the Race
554. 12 Gamification-Finding Legitimacy in the New Corporate Culture
555. 13 Two-Tier Wages-Same Job, Different Pay
556. 14 Zappos-They Did It with Humor
557. 15 Panera Bread-Growing a Company with Personality
558. 16 SAS-Business Success Starts on the Inside
559. 17 Auto Racing-When the Driver Takes a Back Seat
560. 18 Twitter-Rewriting (or Killing) Communication
561. Self-Test Answers
562. Glossary
563. Endnotes
564. Name Index
565. Organizational Index
566. Subject Index
567. EULA

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