Management Control Systems 4th Edition Merchant Solutions Manual

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Management Control Systems, 4th edition, by Kenneth A. Merchant, and Wim A. Van der Stede, is the market-leading text for management control and performance management studies. Using real-life examples and a range of international case studies, the book offers you a thorough understanding of the core concepts and key topics of the subject.

The text’s clear and structured chapters ensure logical progression and understanding through topics such as the control function of management, alternative methods of management control, and how to apply your knowledge beyond theory.

Considering all areas of Management Control Systems, from implementation to ethical questions, the 4th edition serves as the ultimate guide to the subject, excellent for students and practitioners alike.

 

Table of Content:

  1. SECTION I The Control Function of Management
  2. 1 Management and Control
  3. Management and control
  4. Causes of management control problems
  5. Characteristics of good management control
  6. Control problem avoidance
  7. Control alternatives
  8. Outline of this text
  9. Notes
  10. Leo’s Four-Plex Theater
  11. Wong’s Pharmacy
  12. Private Fitness, Inc.
  13. Atlanta Home Loan
  14. SECTION II Management Control Alternatives and their Effects
  15. 2 Results Controls
  16. Prevalence of results controls
  17. Results controls and the control problems
  18. Elements of results controls
  19. Conditions determining the effectiveness of results controls
  20. Conclusion
  21. Notes
  22. Office Solutions, Inc.
  23. Puente Hills Toyota
  24. Kooistra Autogroep
  25. Houston Fearless 76, Inc.
  26. 3 Action, Personnel, and Cultural Controls
  27. Action controls
  28. Action controls and the control problems
  29. Prevention vs. Detection
  30. Conditions determining the effectiveness of action controls
  31. Personnel controls
  32. Cultural controls
  33. Personnel/cultural controls and the control problems
  34. Effectiveness of personnel/cultural controls
  35. Conclusion
  36. Notes
  37. Witsky and Associates, Inc.
  38. The Platinum Pointe Land Deal
  39. EyeOn Pharmaceuticals, Inc.
  40. Axeon N.V.
  41. 4 Control System Tightness
  42. Tight results control
  43. Tight action controls
  44. Tight personnel/cultural controls
  45. Conclusion
  46. Notes
  47. Controls at the Bellagio Casino Resort
  48. PCL: A Breakdown in the Enforcement of Management Control
  49. 5 Control System Costs
  50. Direct costs
  51. Indirect costs
  52. Adaptation costs
  53. Conclusion
  54. Notes
  55. Philip Anderson
  56. Sunshine Fashion: Fraud, Theft, and Misbehavior among Employees
  57. Better Beauty, Inc.
  58. Fit Food, Inc.
  59. Atlantis Chemical Industries
  60. 6 Designing and Evaluating Management Control Systems
  61. What is desired and what is likely
  62. Choice of controls
  63. Choice of control tightness
  64. Adapting to change
  65. Keeping a behavioral focus
  66. Maintaining good control
  67. Notes
  68. Diagnostic Products Corporation
  69. Game Shop, Inc.
  70. Family Care Specialists Medical Group, Inc.
  71. SECTION III Financial Results Control Systems
  72. 7 Financial Responsibility Centers
  73. Advantages of financial results control systems
  74. Types of financial responsibility centers
  75. Choice of financial responsibility centers
  76. The transfer pricing problem
  77. Conclusion
  78. Notes
  79. Kranworth Chair Corporation
  80. Zumwald AG
  81. Global Investors, Inc.
  82. 8 Planning and Budgeting
  83. Purposes of planning and budgeting
  84. Planning cycles
  85. Target setting
  86. Planning and budgeting practices, and criticisms
  87. Conclusion
  88. Notes
  89. Royal Wessanen NV
  90. The Stimson Company
  91. Multiple Versions of the Plan
  92. Vitesse Semiconductor Corporation
  93. VisuSon, Inc.: Business Stress Testing
  94. 9 Incentive Systems
  95. Purposes of incentives
  96. Monetary incentives
  97. Incentive system design
  98. Criteria for evaluating incentive systems
  99. Group rewards
  100. Conclusion
  101. Notes
  102. Harwood Medical Instruments PLC
  103. Superconductor Technologies, Inc.
  104. Raven Capital, LLC
  105. SECTION IV Performance Measurement Issues and Their Effects
  106. 10 Financial Performance Measures and Their Effects
  107. Value creation
  108. Market measures of performance
  109. Accounting measures of performance
  110. Investment and operating myopia
  111. Return-on-investment measures of performance
  112. Residual income measures as a possible solution to the ROI measurement problems
  113. Conclusion
  114. Notes
  115. Behavioral Implications of Airline Depreciation Accounting Policy Choices
  116. Las Ferreterías de México, S.A. de C.V.
  117. Industrial Electronics, Inc.
  118. Haengbok Bancorp
  119. Corbridge Industries, Inc.
  120. King Engineering Group, Inc.
  121. Berkshire Industries PLC
  122. 11 Remedies to the Myopia Problem
  123. Pressures to act myopically
  124. Reduce pressures for short-term profit
  125. Control investments with preaction reviews
  126. Extend the measurement horizon (use long-term incentives)
  127. Measure changes in value directly
  128. Improve the accounting measures
  129. Measure a set of value drivers
  130. Conclusion
  131. Notes
  132. Catalytic Solutions, Inc.
  133. Dortmunder-Koppel GmbH
  134. Johansen’s: The New Scorecard System
  135. Mainfreight
  136. Statoil
  137. 12 Using Financial Results Controls in the Presence of Uncontrollable Factors
  138. The controllability principle
  139. Types of uncontrollable factors
  140. Controlling for the distorting effects of uncontrollables
  141. Other uncontrollable factor issues
  142. Conclusion
  143. Notes
  144. Olympic Car Wash
  145. Beifang Chuang Ye Vehicle Group
  146. Hoffman Discount Drugs, Inc.
  147. Howard Building Corporation, Inc.
  148. Bank of the Desert (A)
  149. Bank of the Desert (B)
  150. Fine Harvest Restaurant Group (A)
  151. Fine Harvest Restaurant Group (B)
  152. SECTION V Corporate Governance, Important Control-Related Roles, and Ethics
  153. 13 Corporate Governance and Boards of Directors
  154. Laws and regulations
  155. The Sarbanes-Oxley Act
  156. Boards of directors
  157. Audit committees
  158. Compensation committees
  159. Conclusion
  160. Notes
  161. Arrow Motorcar Corporation
  162. Golden Parachutes?
  163. Pacific Sunwear of California, Inc.
  164. Entropic Communications, Inc.
  165. Bio/Precise Medical Devices, Inc.
  166. 14 Controllers and Auditors
  167. Controllers
  168. Auditors
  169. Conclusion
  170. Notes
  171. Don Russell: Experiences of a Controller/CFO
  172. Desktop Solutions, Inc. (A): Audit of the St. Louis Branch
  173. Desktop Solutions, Inc. (B): Audit of Operations Group Systems
  174. Andrew G. Scavell, Chief Risk Officer
  175. 15 Management Control-Related Ethical Issues
  176. Good ethical analyses and their importance
  177. Why do people behave unethically?
  178. Some common management control-related ethical issues
  179. Spreading good ethics within an organization
  180. Conclusion
  181. Notes
  182. Two Budget Targets
  183. Conservative Accounting in the General Products Division
  184. Education Food Services at Central Maine State University
  185. The “Sales Acceleration Program”
  186. The Expiring Software License
  187. Wired, PLC
  188. Mean Screens USA, Inc.
  189. Lernout & Hauspie Speech Products
  190. Ethics Cisco
  191. SECTION VI Management Control When Financial Results Are Not the Primary Consideration
  192. 16 Management Control in Not-for-profit Organizations
  193. Corporations, B corporations, and not-for-profits
  194. Key differences between for-profit and not-for-profit organizations
  195. Goal ambiguity and conflict
  196. Difficulty in measuring and rewarding performance
  197. Accounting differences
  198. External scrutiny
  199. Employee characteristics
  200. Conclusion
  201. Notes
  202. SCI Ontario: Achieving, Measuring, and Communicating Strategic Success
  203. University of Southern California: Responsibility Center Management System
  204. Index
  205. A
  206. B
  207. C
  208. D
  209. E
  210. F
  211. G
  212. H
  213. I
  214. J
  215. K
  216. L
  217. M
  218. N
  219. O
  220. P
  221. R
  222. S
  223. T
  224. U
  225. v
  226. W
  227. Z

 

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