Management Information Systems Managing the Digital Firm Canadian 7th Edition Laudon Test Bank

1. Part I Organizations, Management, and the Networked Enterprise
2. Chapter 1 Information Systems in Business Today
3. Learning Objectives
4. 1.1 The Role of Information Systems in Business Today
5. How Information Systems are Transforming Business
6. What Is New in Management Information Systems?
7. Globalization Challenges and Opportunities: A Flattened World
8. The Emerging Digital Firm
9. Strategic Business Objectives of Information Systems
10. Operational Excellence
11. New Products, Services, and Business Models
12. Customer and Supplier Intimacy
13. Improved Decision Making
14. Competitive Advantage
15. Survival
16. 1.2 Perspectives on Information Systems
17. What Is an Information System?
18. Dimensions of Information Systems
19. Organizations
20. Management
21. Information Technology
22. It Is Not Just Technology: A Business Perspective on Information Systems
23. Complementary Assets: Organizational Capital and the Right Business Model
24. 1.3 Contemporary Approaches to Information Systems
25. Technical Approach
26. Behavioural Approach
27. Approach of This Text: Sociotechnical Systems
28. Learning Track Modules
29. Review Summary
30. Key Terms
31. Review Questions
32. Discussion Questions
33. Hands-On MIS Projects
34. Management Decision Problems
35. Improving Decision Making: Using Databases to Analyze Sales Trends
36. Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
37. Collaboration and Teamwork Project
38. Chapter 2 How Businesses Use Information
39. Learning Objectives
40. 2.1 Business Processes and Information Systems
41. Business Processes
42. How Information Technology Improves Business Processes
43. 2.2 Types of Information Systems
44. Systems for Different Management Groups
45. Transaction Processing Systems
46. Systems for Business Intelligence
47. Systems for Linking the Enterprise
48. Enterprise Applications
49. Enterprise Systems
50. Supply Chain Management Systems
51. Customer Relationship Management Systems
52. Knowledge Management Systems
53. Intranets and Extranets
54. E-Business, E-Commerce, and E-Government
55. 2.3 Systems for Collaboration and Social Business
56. What Is Collaboration?
57. What Is Social Business?
58. Business Benefits of Collaboration and Social Business
59. Building a Collaborative Culture and Business Processes
60. Tools and Technologies for Collaboration and Social Business
61. E-mail and Instant Messaging (IM)
62. Wikis
63. Virtual Worlds
64. Collaboration and Social Business Platforms
65. Virtual Meeting Systems
66. Google Apps/Google Sites and Cloud Collaboration Services
67. Microsoft SharePoint
68. Lotus Notes
69. Enterprise Social Networking Tools
70. Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
71. 2.4 The Information Systems Function in Business
72. The Information Systems Department
73. Organizing the Information Systems Function
74. Learning Track Modules
75. Review Summary
76. Key Terms
77. Review Questions
78. Discussion Questions
79. Hands-On MIS Projects
80. Management Decision Problems
81. Improving Decision Making: Using a Spreadsheet to Select Suppliers
82. Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
83. Collaboration and Teamwork Project
84. Chapter 3 Information Systems, Organizations, and Strategy
85. Learning Objectives
86. 3.1 Organizations and Information Systems
87. What Is an Organization?
88. Features of Organizations
89. Routines and Business Processes
90. Organizational Politics
91. Organizational Culture
92. Organizational Environments
93. Disruptive Technologies: Riding the Wave
94. Organizational Structure
95. Other Organizational Features
96. 3.2 How Information Systems Impact Organizations and Business Firms
97. Economic Impacts
98. Organizational and Behavioural Impacts
99. IT Flattens Organizations
100. Postindustrial Organizations
101. Understanding Organizational Resistance to Change
102. The Internet and Organizations
103. Implications for the Design and Understanding of Information Systems
104. 3.3 Using Information Systems to Achieve Competitive Advantage
105. Porter’s Competitive Forces Model
106. Traditional Competitors
107. New Market Entrants
108. Substitute Products and Services
109. Customers
110. Suppliers
111. Information System Strategies for Dealing with Competitive Forces
112. Low-Cost Leadership
113. Product Differentiation
114. Focus on Market Niche
115. Strengthen Customer and Supplier Intimacy
116. The Internet’s Impact on Competitive Advantage
117. The Business Value Chain Model
118. Extending the Value Chain: The Value Web
119. Synergies, Core Competencies, and Network-Based Strategies
120. Synergies
121. Enhancing Core Competencies
122. Network-Based Strategies
123. Network Economics
124. Virtual Company Model
125. Business Ecosystems: Keystone and Niche Firms
126. 3.4 Using Systems for Competitive Advantage: Management Issues
127. Sustaining Competitive Advantage
128. Aligning IT with Business Objectives
129. Management Checklist: Performing a Strategic Systems Analysis
130. Managing Strategic Transitions
131. Learning Track Module
132. Review Summary
133. Key Terms
134. Review Questions
135. Discussion Questions
136. Hands-On MIS Projects
137. Management Decision Problems
138. Improving Decision Making: Using a Database to Clarify Business Strategy
139. Improving Decision Making: Using Web Tools to Configure and Price an Automobile
140. Collaboration and Teamwork Project
141. Chapter 4 Social, Ethical, and Legal Issues in the Digital Firm
142. Learning Objectives
143. 4.1 Understanding Ethical and Social Issues Related to Systems
144. A Model for Thinking about Social, Legal, and Ethical Issues
145. Five Moral Dimensions of the Information Age
146. Key Technology Trends that Raise Ethical Issues
147. 4.2 Ethics in an Information Society
148. Basic Concepts: Responsibility, Accountability, and Liability
149. Ethical Analysis
150. Candidate Ethical Principles
151. Professional Codes of Conduct
152. Some Real-World Ethical Dilemmas
153. 4.3 The Moral Dimensions of Information Systems
154. Information Rights: Privacy and Freedom in the Internet Age
155. The European Directive on Data Protection
156. Internet Challenges to Privacy
157. Technical Solutions
158. Property Rights: Intellectual Property
159. Trade Secrets
160. Copyright
161. Patents
162. Challenges to Intellectual Property Rights
163. Accountability, Liability, and Control
164. Computer-Related Liability Problems
165. System Quality: Data Quality and System Errors
166. Quality of Life: Equity, Access, and Boundaries
167. Balancing Power: Centre Versus Periphery
168. Rapidity of Change: Reduced Response Time to Competition
169. Maintaining Boundaries: Family, Work, and Leisure
170. Dependence and Vulnerability
171. Computer Crime and Abuse
172. Employment: Trickle-Down Technology and Reengineering Job Loss
173. Equity and Access: Increasing Racial and Social Class Cleavages
174. Health Risks: RSI, CVS, and Technostress
175. Learning Track Module
176. Review Summary
177. Key Terms
178. Review Questions
179. Discussion Questions
180. Hands-On MIS Projects
181. Management Decision Problems
182. Achieving Operational Excellence: Creating a Simple Blog
183. Improving Decision Making: Using Internet Newsgroups for Online Market Research
184. Collaboration and Teamwork Project
185. Part II Information Technology Infrastructure
186. Chapter 5 IT Infrastructure and Emerging Technologies
187. Learning Objectives
188. 5.1 IT Infrastructure
189. Defining IT Infrastructure
190. Evolution of IT Infrastructure
191. General-Purpose Mainframe and Minicomputer Era (1959 to Present)
192. Personal Computer Era (1981 to Present)
193. Client/Server Era (1983 to Present)
194. Enterprise Computing Era (1992 to Present)
195. Cloud and Mobile Computing Era (2000 to Present)
196. Technology Drivers of Infrastructure Evolution
197. Moore’s Law and Microprocessing Power
198. The Law of Mass Digital Storage
199. Metcalfe’s Law and Network Economics
200. Declining Communications Costs and the Internet
201. Standards and Network Effects
202. 5.2 Infrastructure Components
203. Computer Hardware Platforms
204. Operating System Platforms
205. Enterprise Software Applications
206. Data Management and Storage
207. Networking/Telecommunications Platforms
208. Internet Platforms
209. Consulting and Systems Integration Services
210. 5.3 Contemporary Hardware Platform Trends
211. The Mobile Digital Platform
212. Consumerization of IT and BYOD
213. Grid Computing
214. Virtualization
215. Cloud Computing
216. Green Computing
217. High-Performance and Power-Saving Processors
218. Autonomic Computing
219. 5.4 Contemporary Software Platform Trends
220. Linux and Open-Source Software
221. Linux
222. Software for the Web: Java, HTML, and HTML5
223. Web Services and Service-Oriented Architecture
224. Software Outsourcing and Cloud Services
225. Software Packages and Enterprise Software
226. Software Outsourcing
227. Cloud-Based Software Services and Tools
228. Mashups and Apps
229. 5.5 Management Issues
230. Dealing with Platform and Infrastructure Change
231. Management and Governance
232. Making Wise Infrastructure Investments
233. Total Cost of Ownership of Technology Assets
234. Competitive Forces Model for IT Infrastructure Investment
235. Learning Track Modules
236. Review Summary
237. Key Terms
238. Review Questions
239. Discussion Questions
240. Hands-On MIS Projects
241. Management Decision Problems
242. Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
243. Improving Decision Making: Using Web Research to Budget for a Sales Conference
244. Collaboration and Teamwork Project
245. Chapter 6 Databases and Information Management
246. Learning Objectives
247. 6.1 Organizing Data in a Traditional File Environment
248. File Organization Terms and Concepts
249. Problems with the Traditional File Environment
250. Data Redundancy and Inconsistency
251. Program-Data Dependence
252. Lack of Flexibility
253. Poor Security
254. Lack of Data Sharing and Availability
255. 6.2 The Database Approach to Data Management
256. Database Management Systems
257. How a DBMS Solves the Problems of the Traditional File Environment
258. Relational DBMS
259. Operations of a Relational DBMS
260. Non-Relational Databases and Databases in the Cloud
261. Capabilities of Database Management Systems
262. Querying and Reporting
263. Designing Databases
264. Normalization and Entity-Relationship Diagrams
265. 6.3 Using Databases to Improve Business Performance and Decision Making
266. The Challenge of Big Data
267. Business Intelligence Infrastructure
268. Data Warehouses and Data Marts
269. Hadoop
270. In-Memory Computing
271. Analytic Platforms
272. Analytical Tools: Relationships, Patterns, Trends
273. Online Analytical Processing (OLAP)
274. Data Mining
275. Text Mining and Web Mining
276. Databases and the Web
277. 6.4 Managing Data Resources
278. Establishing an Information Policy
279. Ensuring Data Quality
280. Learning Track Modules
281. Review Summary
282. Key Terms
283. Review Questions
284. Discussion Questions
285. Hands-On MIS Projects
286. Management Decision Problems
287. Achieving Operational Excellence: Building a Relational Database for Inventory Management
288. Improving Decision Making: Searching Online Databases for Overseas Business Resources
289. Collaboration and Teamwork Project
290. Chapter 7 Telecommunications, the Internet, and Wireless Technology
291. Learning Objectives
292. 7.1 Telecommunications and Networking in Today’s Business World
293. Networking and Communication Trends
294. What is a Computer Network?
295. Networks in Large Companies
296. Key Digital Networking Technologies
297. Client/Server Computing
298. Packet Switching
299. TCP/IP and Connectivity
300. 7.2 Communications Networks
301. Signals: Digital vs. Analog
302. Types of Networks
303. Local Area Networks
304. Metropolitan and Wide Area Networks
305. Transmission Media and Transmission Speed
306. Bandwidth: Transmission Speed
307. 7.3 The Global Internet
308. What is the Internet?
309. Internet Services and Communication Tools
310. Internet Services
311. Voice over IP
312. Unified Communications
313. Virtual Private Networks
314. The Web
315. Hypertext
316. Web Servers
317. Searching for Information on the Web
318. Search Engines
319. Mobile Search
320. Search Engine Marketing
321. Social Search
322. Semantic Search
323. Intelligent Agent Shopping Bots
324. Web 2.0
325. Web 3.0: The Future Web
326. 7.4 The Wireless Revolution
327. Cellular Systems
328. Wireless Computer Networks and Internet Access
329. Bluetooth
330. Wi-Fi and Wireless Internet Access
331. WiMax
332. RFID and Wireless Sensor Networks
333. Radio Frequency Identification (RFID)
334. Wireless Sensor Networks
335. Learning Track Modules
336. Review Summary
337. Key Terms
338. Review Questions
339. Discussion Questions
340. Hands-On MIS Projects
341. Management Decision Problems
342. Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
343. Achieving Operational Excellence: Using Web Search Engines for Business Research
344. Collaboration and Teamwork Project
345. Chapter 8 Securing Information Systems
346. Learning Objectives
347. 8.1 System Vulnerability and Abuse
348. Why Systems Are Vulnerable
349. Internet Vulnerabilities
350. Wireless Security Challenges
351. Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
352. Hackers and Computer Crime
353. Spoofing and Sniffing
354. Denial-of-Service Attacks
355. Computer Crime
356. Identity Theft
357. Click Fraud
358. Global Threats: Cyberterrorism and Cyberwarfare
359. Internal Threats: Employees
360. Software Vulnerability
361. 8.2 Business Value of Security and Control
362. Legal and Regulatory Requirements for Electronic Records Management
363. Electronic Evidence and Computer Forensics
364. 8.3 Establishing a Framework for Security and Control
365. Information Systems Controls
366. Risk Assessment
367. Security Policy
368. Disaster Recovery Planning and Business Continuity Planning
369. The Role of Auditing
370. 8.4 Technologies and Tools for Protecting Information Resources
371. Identity Management and Authentication
372. Firewalls, Intrusion Detection Systems, and Antivirus Software
373. Firewalls
374. Intrusion Detection Systems
375. Antivirus and Antispyware Software
376. Unified Threat Management Systems
377. Securing Wireless Networks
378. Encryption and Public Key Infrastructure
379. Ensuring System Availability
380. Controlling Network Traffic: Deep Packet Inspection
381. Security Outsourcing
382. Security Issues for Cloud Computing and the Mobile Digital Platform
383. Security in the Cloud
384. Securing Mobile Platforms
385. Ensuring Software Quality
386. Learning Track Modules
387. Review Summary
388. Key Terms
389. Review Questions
390. Discussion Questions
391. Hands-On MIS Projects
392. Management Decision Problems
393. Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment
394. Improving Decision Making: Evaluating Security Outsourcing Services
395. Collaboration and Teamwork Project
396. Part III Key Applications for the Digital Age
397. Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers
398. Learning Objectives
399. 9.1 Enterprise Systems
400. What Are Enterprise Systems?
401. Enterprise Software
402. Business Value of Enterprise Systems
403. 9.2 Supply Chain Management Systems
404. The Supply Chain
405. Information Systems and Supply Chain Management
406. Supply Chain Management Software
407. Global Supply Chains and the Internet
408. Global Supply Chain Issues
409. Demand-Driven Supply Chains: From Push to Pull Manufacturing and Efficient Customer Response
410. Business Value of Supply Chain Management Systems
411. 9.3 Customer Relationship Management Systems
412. What Is Customer Relationship Management?
413. Customer Relationship Management Software
414. Sales Force Automation (SFA)
415. Customer Service
416. Marketing
417. Operational and Analytical CRM
418. Business Value of Customer Relationship Management Systems
419. 9.4 Enterprise Applications: New Opportunities and Challenges
420. Enterprise Application Challenges
421. Next-Generation Enterprise Applications
422. Social CRM and Business Intelligence
423. Business Intelligence in Enterprise Applications
424. Learning Track Modules
425. Review Summary
426. Key Terms
427. Review Questions
428. Discussion Questions
429. Hands-On MIS Projects
430. Management Decision Problems
431. Improving Decision Making: Using Database Software to Manage Customer Service Requests
432. Achieving Operational Excellence: Evaluating Supply Chain Management Services
433. Collaboration and Teamwork Project

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