MGMT 10th Edition Williams Test Bank

Part 1: Introduction to Management

Chapter 1: Management

1-1 Management Is . . .

1-2 Management Functions

1-3 Kinds of Managers

1-4 Managerial Roles

1-5 What Companies Look for in Managers

1-6 Mistakes Managers Make

1-7 The Transition to Management: The First Year

1-8 Competitive Advantage through People

Chapter 2: The History of Management

2-1 The Origins of Management

2-2 Scientific Management

2-3 Bureaucratic and Administrative Management

2-4 Human Relations Management

2-5 Operations, Information, Systems, and Contingency Management

Chapter 3: Organizational Environments and Cultures

3-1 Changing Environments

3-2 General Environment

3-3 specific Environment

3-4 Making Sense of Changing Environments

3-5 Organizational Cultures: Creation, Success, and Change

Chapter 4: Ethics and Social Responsibility

4-1 Workplace Deviance

4-2 U.S. Sentencing Commission Guidelines for Organizations

4-3 Influences on Ethical Decision Making

4-4 Practical Steps to Ethical Decision Making

4-5 To Whom Are Organizations Socially Responsible?

4-6 For What Are Organizations Socially Responsible?

4-7 Responses to Demands for Social Responsibility

4-8 Social Responsibility and Economic Performance

Part 2: Planning

Chapter 5: Planning and Decision Making

5-1 Benefits and Pitfalls of Planning

5-2 How to Make a Plan That Works

5-3 Planning from Top to Bottom

5-4 Steps and Limits to Rational Decision Making

5-5 Using Groups to Improve Decision Making

Chapter 6: Organizational Strategy

6-1 Sustainable Competitive Advantage

6-2 Strategy-Making Process

6-3 Corporate -Level Strategies

6-4 Industry-Level Strategies

6-5 Firm-Level Strategies

Chapter 7: Innovation and Change

7-1 Why Innovation Matters

7-2 Managing Innovation

7-3 Organizational Decline: The Risk of Not Changing

7-4 Managing Change

Chapter 8: Global Management

8-1 Global Business, Trade Rules, and Trade Agreements

8-2 Consistency or Adaptation?

8-3 Forms for Global Business

8-4 Finding the Best Business Climate

8-5 Becoming Aware of Cultural Differences

8-6 Preparing for an International Assignment

Part 3: Organizing

Chapter 9: Designing Adaptive Organizations

9-1 Departmentalization

9-2 Organizational Authority

9-3 Job Design

9-4 Intraorganizational Processes

9-5 Interorganizational Processes

Chapter 10: Managing Teams

10-1 The Good and Bad of Using Teams

10-2 Kinds of Teams

10-3 Work Team Characteristics

10-4 Enhancing Work Team Effectiveness

Chapter 11: Managing Human Resource Systems

11-1 Employment Legislation

11-2 Recruiting

11-3 Selection

11-4 Training

11-5 Performance Appraisal

11-6 Compensation and Employee Separation

Chapter 12: Managing Individuals and a Diverse Workforce

12-1 Diversity: DifferencesThat Matter

12-2 Surface-Level Diversity

12-3 Deep-Level Diversity

12-4 Managing Diversity

Part 4: Leading

Chaspter 13: Motivation

13-1 Basics of Motivation

13-2 Equity Theory

13-3 Expectancy Theory

13-4 Reinforcement Theory

13-5 Goal-SettingTheory

13-6 Motivating with the Integrated Model

Chapter 14: Leadership

14-1 Leaders versus Managers

14-2 Who Leaders Are and What Leaders Do

14-3 Putting Leaders in the Right Situation: Fiedler’s Contingency Theory

14-4 Adapting Leader Behavior: Path-Goal Theory

14-5 Adapting Leader Behavior: Normative Decision Theory

14-6 Visionary Leadership

Chapter 15: Managing Communication

15-1 Perception and Communication Problems

15-2 Kinds of Communication

15-3 Managing One-on-One Communication

15-4 Managing Organization-Wide Communication

Part 5: Controlling

Chapter 16: Control

16-1 The Control Process

16-2 Control Methods

16-3 What to Control?

Chapter 17: Managing Information

17-1 STrategic Importance of Information

17-2 Characteristics and Costs of Useful Information

17-3 Capturing, Processing, and Protecting Information

17-4 Accessing and Sharing Information and Knowledge

Chapter 18: Managing Service and Manufacturing Operations

18-1 Productivity

18-2 Quality

18-3 Service Operations

18-4 Manufacturing Operations

18-5 Inventory

Endnotes

Index