MIS 7th Edition Bidgoli Test Bank

1. Part 1 Fundamentals of Information Systems
2. 1 Information Systems: An Overview
3. 1-1 Computers and Information Systems in Daily Life
4. Smartphones Everywhere and for Everything
5. A New Era of Marketing: YouTube
6. 1-2 Computer Literacy and Information Literacy
7. Social Networking and the Vulnerability of Personal Information
8. 1-3 The Beginning: Transaction-Processing Systems
9. 1-4 Management Information Systems
10. 1-5 Major Components of an Information System
11. Information Technologies at Domino’s Pizza
12. 1-5a Data
13. 1-5b Database
14. 1-5c Process
15. 1-5d Information
16. 1-5e Examples of Information Systems
17. 1-6 Using Information Systems and Information Technologies
18. 1-6a The Importance of Information Systems
19. Information Technologies at The Home Depot
20. Human Resource Information Systems in Action
21. Information Technologies at UPS
22. 1-6b Using Information Technologies for a Competitive Advantage
23. Information Technologies at Walmart
24. 1-6c Porter’s Five Forces Model: Understanding the Business Environment
25. Information Technologies at Netflix
26. Digital Innovation in Retail Industry Using Information Technologies
27. 1-7 The IT Job Market
28. 1-7a CTO/CIO
29. 1-7b Manager of Information Systems Services
30. 1-7c Systems Analyst
31. 1-7d Network Administrator
32. 1-7e Database Administrator
33. 1-7f Computer Programmer
34. 1-7g Webmaster
35. 1-8 Outlook for the Future
36. Reviews and Discussions
37. Projects
38. Are You Ready to Move On?
39. Case Study 1-1: Using Information Technologies at Federal Express
40. Case Study 1-2: Mobile Technology: A Key Player for Future Shopping
41. 2 Computers: The Machines Behind Computing
42. 2-1 Defining a Computer
43. 2-1a Components of a Computer System
44. 2-2 The History of Computer Hardware and Software
45. IBM Watson: A Supercomputer with Artificial Intelligence Capabilities
46. 2-3 The Power of Computers
47. 2-3a Speed
48. 2-3b Accuracy
49. 2-3c Storage and Retrieval
50. 2-4 Computer Operations
51. A Supercomputer in Your Pocket
52. 2-5 Input, Output, and Memory Devices
53. 2-5a Input Devices
54. Touchless Computing: The New Paradigm in User System Interface
55. 2-5b Output Devices
56. 2-5c Memory Devices
57. A Popular Application of Cloud Storage: Keeping Photos Online
58. 2-6 Classes of Computers
59. Popular iPad Business Applications
60. Ubiquitous Computing
61. 2-6a Server Platforms: An Overview
62. 2-7 What Is Software?
63. 2-7a Operating System Software
64. Google Docs: Applications and Challenges
65. IOS: The Brain Behind Apple Devices
66. 2-7b Application Software
67. 2-8 Computer Languages
68. Reviews and Discussions
69. Projects
70. Are You Ready to Move On?
71. Case Study 2-1: Become Your Own Banker
72. Case Study 2-2: iPads: New Productivity Tools for Service Workers
73. 3 Database Systems, Data Warehouses, and Data Marts
74. 3-1 Databases
75. 3-1a Types of Data in a Database
76. BI in Action: Law Enforcement
77. 3-1b Methods for Accessing Files
78. 3-2 Logical Database Design
79. 3-2a The Relational Model
80. 3-3 Components of a DBMS
81. 3-3a Database Engine
82. Graph Databases Move Relational Databases One Step Forward
83. 3-3b Data Definition
84. 3-3c Data Manipulation
85. 3-3d Application Generation
86. 3-3e Data Administration
87. 3-4 Recent Trends in Database Design and Use
88. 3-4a Data-Driven Web Sites
89. 3-4b Distributed Databases
90. 3-4c Object-Oriented Databases
91. Data Warehouse Applications at Marriott International
92. 3-5 Data Warehouses
93. 3-5a Input
94. 3-5b ETL
95. 3-5c Storage
96. 3-5d Output
97. Data Mining and Airline Industries
98. 3-6 Data Marts
99. Mobile Analytics in Action: AIRBNB
100. 3-7 Business Analytics
101. Predictive Analytics in Action
102. 3-8 The Big Data Era
103. 3-8a Who Benefits from Big Data?
104. 3-8b Tools and Technologies of Big Data
105. 3-8c Big Data Privacy Risks
106. Big Data in Action
107. 3-9 Database Marketing
108. Database Marketing in Action: Caterpillar Corporation
109. Reviews and Discussions
110. Projects
111. Are You Ready to Move On?
112. Case Study 3-1: Data Mining Helps Students Enroll in Courses with Higher Chances of Success
113. Case Study 3-2: Data Mining Tools at Pandora Radio
114. 4 Personal, Legal, Ethical, and Organizational Issues of Information Systems
115. 4-1 Privacy Issues
116. Social Networking Sites and Privacy Issues
117. Employee Monitoring: Improving Productivity or Invasion of Privacy
118. 4-1a E-mail
119. E-Mail and Corporate Data Leakage
120. 4-1b Data Collection on the Web
121. Facebook Experiments: Marketing Tools or Unethical Behavior?
122. 4-2 Ethical Issues of Information Technologies
123. Ten Commandments of Computer Ethics
124. 4-2a Censorship
125. Internet Censorship: A Global Problem
126. 4-2b Intellectual Property
127. Software Piracy: A Global Problem
128. Verizon’s Cybersquatting Suit
129. 4-2c Social Divisions and the Digital Divide
130. 4-3 The Impact of Information Technology in the Workplace
131. The Digital Divide in Action
132. 4-3a Information Technology and Health Issues
133. Health and Social Issues of Online Gaming
134. 4-4 Green Computing
135. Reviews and Discussions
136. Projects
137. Are You Ready to Move On?
138. Case Study 4-1: Telecommuting with a New Twist
139. Case Study 4-2: Privacy and Other Legal Issues at Google
140. 5 Protecting Information Resources
141. 5-1 Risks Associated with Information Technologies
142. 5-1a The Costs of Cyber Crime to the U.S. Economy
143. 5-1b Spyware and Adware
144. 5-1c Phishing and Pharming
145. 5-1d Keystroke Loggers
146. 5-1e Sniffing and Spoofing
147. 5-1f Computer Crime and Fraud
148. Challenges of Insiders’ Threats
149. Identity Theft at Internal Revenue Service
150. 5-2 Computer and Network Security: Basic Safeguards
151. Types of Hackers
152. 5-3 Security Threats: An Overview
153. 5-3a Intentional Threats
154. Nearly All Organizations Get Hacked
155. Protecting Against Data Theft and Data Loss
156. Social Engineering Costs Ubiquiti Networks more than $39 million
157. 5-4 Security Measures and Enforcement: An Overview
158. 5-4a Biometric Security Measures
159. 5-4b Nonbiometric Security Measures
160. Biometrics at Phoebe Putney Memorial Hospital
161. 5-4c Physical Security Measures
162. Lost and Stolen Laptops
163. 5-4d Access Controls
164. 5-4e Virtual Private Networks
165. 5-4f Data Encryption
166. 5-4g E-Commerce Transaction Security Measures
167. 5-4h Computer Emergency Response Team
168. 5-5 Guidelines for a Comprehensive Security System
169. Sarbanes-Oxley and Information Security
170. 5-5a Business Continuity Planning
171. Reviews and Discussions
172. Projects
173. Are You Ready To Move On?
174. Case Study 5-1: Vulnerabilities of Medical Devices
175. Case Study 5-2: Data Breach at Home Depot
176. Part 2 Data Communication, the Internet, E-Commerce, and Global Information Systems
177. 6 Data Communication: Delivering Information Anywhere and Anytime
178. 6-1 Defining Data Communication
179. 6-1a Why Managers Need to Know About Data Communication
180. GoToMeeting: Example of an E-collaboration Tool
181. 6-2 Basic Components of a Data Communication System
182. 6-2a Sender and Receiver Devices
183. 6-2b Modems
184. 6-2c Communication Media
185. Google Invests in Communication Media
186. 6-3 Processing Configurations
187. 6-3a Centralized Processing
188. 6-3b Decentralized Processing
189. 6-3c Distributed Processing
190. 6-3d Open Systems Interconnection Model
191. 6-4 Types of Networks
192. 6-4a Local Area Networks
193. 6-4b Wide Area Networks
194. 6-4c Metropolitan Area Networks
195. 6-5 Network Topologies
196. 6-5a Star Topology
197. 6-5b Ring Topology
198. 6-5c Bus Topology
199. 6-5d Hierarchical Topology
200. 6-5e Mesh Topology
201. 6-6 Major Networking Concepts
202. 6-6a Protocols
203. 6-6b Transmission Control Protocol/Internet Protocol
204. 6-6c Routing
205. 6-6d Routers
206. 6-6e Client/Server Model
207. 6-7 Wireless and Mobile Networks
208. Mobile Computing and Mobile Apps
209. 6-7a Wireless Technologies
210. 6-7b Mobile Networks
211. Mobile Computing in Action: The Apple iPhone
212. 6-8 Wireless Security
213. Privacy and Ethical Issues of Wireless Devices
214. Telepresence: A New Use of Data Communication and Convergence
215. 6-9 Convergence of Voice, Video, and Data
216. Reviews And Discussions
217. Projects
218. Are You Ready To Move On?
219. Case Study 6-1: Data Communication at Walmart
220. Case Study 6-2: Protecting the Security and Privacy of Mobile Devices
221. 7 The Internet, Intranets, and Extranets
222. 7-1 The Internet and the World Wide Web
223. Major Events in the Development of the Internet
224. 7-1a The Domain Name System
225. What Is HTML?
226. 7-1b Types of Internet Connections
227. 7-2 Navigational Tools, Search Engines, and Directories
228. 7-2a Navigational Tools
229. 7-2b Search Engines and Directories
230. 7-3 Internet Services
231. 7-3a E-Mail
232. 7-3b Newsgroups and Discussion Groups
233. 7-3c Instant Messaging
234. 7-3d Internet Telephony
235. 7-4 Web Applications
236. 7-4a Tourism and Travel
237. 7-4b Publishing
238. 7-4c Higher Education
239. 7-4d Real Estate
240. 7-4e Employment
241. 7-4f Financial Institutions
242. 7-4g Software Distribution
243. 7-4h Health Care
244. Electronic Health Records Pays Off for Kaiser Permanente
245. 7-4i Politics
246. The Internet in 2020
247. 7-5 Intranets
248. 7-5a The Internet vs. Intranets
249. 7-5b Applications of an Intranet
250. 7-6 Extranets
251. 7-7 New Trends: The Web 2.0 and Web 3.0 Eras
252. 7-7a Blogs
253. 7-7b Wikis
254. 7-7c Social Networking Sites
255. LinkedIn: A Professional Social Networking Site
256. 7-7d Business Application of Social Networks
257. Social Media Applications at Walmart
258. 7-7e RSS Feeds
259. 7-7f Podcasting
260. 7-7g The Internet2
261. Twitter: Real-time Networking with Your Followers
262. 7-8 The Internet of Everything and Beyond
263. The Internet of Everything in Action
264. Reviews and Discussions
265. Projects
266. Are You Ready to Move On?
267. Case Study 7-1: Scotts Miracle-Gro’s Intranet: The Garden
268. Case Study 7-2: Social Networking in Support of Small Businesses
269. 8 E-Commerce
270. 8-1 Defining E-Commerce
271. 8-1a The Value Chain and E-Commerce
272. Twitter Helps Businesses Find Customers
273. Showrooming and Webrooming
274. 8-1b E-Commerce vs. Traditional Commerce
275. 8-1c Advantages and Disadvantages of E-Commerce
276. The Home Depot Gets Into E-Commerce
277. 8-1d E-Commerce Business Models
278. E-Commerce in 2020
279. 8-2 Major Categories of E-Commerce
280. 8-2a Business-to-Consumer E-Commerce
281. 8-2b Business-to-Business E-Commerce
282. 8-2c Consumer-to-Consumer E-Commerce
283. 8-2d Consumer-to-Business E-Commerce
284. 8-2e Government and Nonbusiness E-Commerce
285. E-gov in Action: City of Louisville, Kentucky
286. 8-2f Organizational or Intrabusiness E-Commerce
287. 8-3 B2C E-Commerce Cycle
288. 8-4 B2B E-Commerce: A Second Look
289. 8-4a Major Models of B2B E-Commerce
290. E-Procurement at Schlumberger
291. B2B E-Commerce Growth and Best Practices
292. Mobile Commerce in Action: The Fast Food Restaurants
293. 8-5 Mobile and Voice-Based E-Commerce
294. 8-6 E-Commerce Supporting Technologies
295. 8-6a Electronic Payment Systems
296. Challenges in using Mobile Payment Systems
297. 8-6b Web Marketing
298. 8-6c Mobile Marketing
299. Mobile Marketing at Starbucks
300. Challenges in Using Digital Ads
301. 8-6d Search Engine Optimization
302. 8-7 E-commerce and Beyond: Social Commerce
303. Social Commerce at Coca-Cola Company
304. 8-8 Hyper Social Organizations
305. Hyper Social Organization in Action: Spotify
306. Reviews and Discussions
307. Projects
308. Are You Ready to Move On?
309. Case study 8-1: Widespread Applications of Mobile Ads
310. Case study 8-2: Bridging the Gap Between E-Commerce and Traditional Commerce
311. 9 Global Information Systems
312. 9-1 Why Go Global?
313. 9-1a E-Business: A Driving Force
314. Global Information Systems at Rohm & Haas
315. 9-1b Growth of the Internet
316. 9-1c The Rise of Non-English Speakers on the Internet
317. 9-1d Mobile Computing and Globalization
318. Making a Company Web site Global
319. 9-2 Global Information Systems: An Overview
320. 9-2a Components of a Global Information System
321. The Internet and Globalization in Action
322. 9-2b Requirements of Global Information Systems
323. Video Conferencing Systems Support Globalization
324. Globalization in Action: Alibaba
325. 9-2c Implementation of Global Information Systems
326. 9-3 Organizational Structures and Global Information Systems
327. 9-3a Multinational Structure
328. 9-3b Global Structure
329. 9-3c International Structure
330. 9-3d Transnational Structure
331. Global Information System at FedEx
332. 9-3e Global Information Systems Supporting Offshore Outsourcing
333. 9-4 Obstacles to Using Global Information Systems
334. 9-4a Lack of Standardization
335. 9-4b Cultural Differences
336. 9-4c Diverse Regulatory Practices
337. 9-4d Poor Telecommunication Infrastructures
338. Privacy Law Differences between the United States and Europe Union
339. 9-4e Lack of Skilled Analysts and Programmers
340. Reviews and Discussions
341. Projects
342. Are You Ready to Move On?
343. Case study 9-1: Global Information Systems at Toyota Motor Company
344. Case study 9-2: Information Technologies Support Global Supply Chain
345. Part 3 IS Development, Enterprise Systems, MSS, and Emerging Trends
346. 10 Building Successful Information Systems
347. 10-1 Systems Development Life Cycle: An Overview
348. 10-2 Phase 1: Planning
349. 10-2a Formation of the Task Force
350. 10-2b Feasibility Study
351. A Feasible Project Becomes Unfeasible
352. HealthCare.gov: Feasibility Issues
353. 10-3 Phase 2: Requirements Gathering and Analysis
354. 10-4 Phase 3: Design
355. 10-4a Computer-Aided Systems Engineering
356. 10-4b Prototyping
357. 10-5 Phase 4: Implementation
358. 10-5a IT Project Management
359. 10-5b Request for Proposal
360. Failed Order Management System at Avon
361. 10-5c Implementation Alternatives
362. 10-6 Phase 5: Maintenance
363. Top 10 Outsourcing Destinations in 2014
364. 10-7 New Trends in Systems Analysis and Design
365. 10-7a Service-Oriented Architecture
366. 10-7b Rapid Application Development
367. Extreme Programming in Action
368. 10-7c Extreme Programming
369. 10-7d Agile Methodology
370. Agile Methodology at HomeAway, Inc.
371. Reviews and Discussions
372. Projects
373. Are You Ready to Move On?
374. Case study 10-1: Systems Development At SEB Latvia
375. Case study 10-2: Crowdsourcing Pays Off
376. 11 Enterprise Systems
377. 11-1 Supply Chain Management
378. Supply Chain Management at Coca-Cola Company
379. 11-1a SCM Technologies
380. 11-2 Customer Relationship Management
381. 11-2a CRM Applications
382. CRM at Delta Air Lines
383. 11-2b Personalization Technology
384. Amazon’s Personalization Assists its Sellers on its Marketplace
385. 11-3 Knowledge Management
386. Knowledge Management in Action
387. 11-4 Enterprise Resource Planning
388. ERP Streamlines Operations at Naghi Group
389. Reviews and Discussions
390. Projects
391. Are You Ready to Move On?
392. Case Study 11-1: ERP at Johns Hopkins Institutions
393. Case Study 11-2: CRM at Starbucks
394. 12 Management Support Systems
395. 12-1 Types of Decisions in an Organization
396. 12-1a Phases of the Decision-Making Process
397. 12-2 Decision Support Systems
398. 12-2a Components of a Decision Support System
399. 12-2b DSS Capabilities
400. 12-2c Roles in the DSS Environment
401. 12-2d Costs and Benefits of Decision Support Systems
402. 12-3 Executive Information Systems
403. Decision Support Systems at Family Dollar
404. 12-3a Reasons for Using EISs
405. 12-3b Avoiding Failure in Design and Use of EISs
406. 12-3c EIS Packages and Tools
407. 12-4 Group Support Systems
408. Executive Information Systems at Hyundai Motor Company
409. Microsoft Office SharePoint Server: A New Type of Groupware
410. 12-4a Groupware
411. Groupware and Health IT
412. Remote Collaboration with Google Apps for Work
413. 12-4b Electronic Meeting Systems
414. 12-4c Advantages and Disadvantages of GSSs
415. New Generations of Electronic Meeting Systems
416. 12-5 Geographic Information Systems
417. 12-5a GIS Applications
418. GISs for Fighting Disease
419. 12-6 Guidelines for Designing a Management Support System
420. Reviews and Discussions
421. Projects
422. Are You Ready to Move On?
423. Case Study 12-1: UPS Deploys Routing Optimization with a Big Payoff
424. Case Study 12-2: GPS Technology and Analytics Combat Crimes
425. 13 Intelligent Information Systems
426. 13-1 What Is Artificial Intelligence?
427. Computers Understanding Common Sense
428. 13-1a AI Technologies Supporting Decision Making
429. 13-1b Robotics
430. 13-2 Expert Systems
431. Medical Robotics in Action
432. 13-2a Components of an Expert System
433. 13-2b Uses of Expert Systems
434. Expert Systems in Baltimore County Police Department
435. 13-2c Criteria for Using Expert Systems
436. 13-2d Criteria for Not Using Expert Systems
437. 13-2e Advantages of Expert Systems
438. 13-3 Case-Based Reasoning
439. 13-4 Intelligent Agents
440. 13-4a Shopping and Information Agents
441. 13-4b Personal Agents
442. Intelligent Agents in Action
443. 13-4c Data-Mining Agents
444. 13-4d Monitoring and Surveillance Agents
445. 13-5 Fuzzy Logic
446. 13-5a Uses of Fuzzy Logic
447. 13-6 Artificial Neural Networks
448. Fuzzy Logic in Action
449. Neural Networks in Microsoft and the Chicago Police Department
450. 13-7 Genetic Algorithms
451. 13-8 Natural-Language Processing
452. NLP in Action: The Healthcare Industry
453. 13-9 Integrating AI Technologies into Decision Support Systems
454. AI Technologies for Decision Making
455. 13-10 Contextual Computing: Making Mobile Devices Smarter
456. Contextual Computing in Action
457. Reviews And Discussions
458. Projects
459. Are You Ready to Move On?
460. Case Study 13-1: AI-Based Software Helps Businesses Better Understand Customers
461. Case Study 13-2: NLP: Making a Smartphone Smarter
462. 14 Emerging Trends, Technologies, and Applications
463. 14-1 Trends in Software and Service Distribution
464. 14-1a Pull and Push Technologies
465. 14-1b Application Service Providers
466. 14-2 Virtual Reality
467. 14-2a Types of Virtual Environments
468. 14-2b Components of a Virtual Reality System
469. 14-2c CAVE
470. 14-2d Virtual Reality Applications
471. Virtual Reality at Lockheed Martin
472. 14-2e Obstacles in Using VR Systems
473. 14-2f Virtual Worlds
474. 14-2g Augmented Reality
475. 14-3 Radio Frequency Identification: An Overview
476. 14-3a RFID Applications
477. Coca-Cola Company Uses RFID-Based Dispensers for Generating BI
478. 14-4 Quick Response Codes
479. QR Codes in Action
480. 14-5 Biometrics: A Second Look
481. Face Recognition Technology in Action
482. 14-6 Trends in Networking
483. 14-6a Wi-Fi
484. 14-6b WiMAX
485. 14-6c Bluetooth
486. 14-6d Grid Computing
487. 14-6e Utility (On-Demand) Computing
488. 14-6f Cloud Computing
489. Cloud Computing in Support of Small Businesses
490. 14-7 Nanotechnology
491. Reviews and Discussions
492. Projects
493. Are You Ready to Move On?
494. Case Study 14-1: Cloud Computing at Intercontinental Hotels Group (IHG)
495. Case Study 14-2: RFID at Macy’s Department Store
496. Endnotes
497. Index

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