Operations Management 13th Edition Stevenson Test Bank
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Product Details:
- ISBN-10 : 1259667472
- ISBN-13 : 978-1259667473
- Author:
Table of contents:
- 1 Introduction to Operations Management
- Introduction
- Production of Goods Versus Providing Services
- Why Learn About Operations Management?
- Career Opportunities and Professional Societies
- Process Management
- The Scope of Operations Management
- Reading: Why Manufacturing Matters
- Operations Management and Decision Making
- Reading: Analytics
- The Historical Evolution of Operations Management
- Operations Today
- Reading: Agility Creates a Competitive Edge
- Key issues for Today’s Business Operations
- Readings: Universities Embrace Sustainability
- Diet and the Environment: Vegetarian vs. Nonvegetarian
- Operations Tour Wegmans Food Markets
- Summary
- Key Points
- Key Terms
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Case Hazel
- Selected Bibliography & Further Readings
- Problem-Solving Guide
- 2 Competitiveness, Strategy, and Productivity
- Introduction
- Competitiveness
- Mission and Strategies
- Reading: Amazon Tops in Customer Service
- Operations Strategy
- Implications of Organization Strategy for Operations Management
- Transforming Strategy into Action: The Balanced Scorecard
- Productivity
- Readings: Why Productivity Matters
- Dutch Tomato Growers’ Productivity Advantage
- Productivity Improvement
- Summary
- Key Points
- Key Terms
- Solved Problems
- Discussion and Review Questions
- Taking Stock
- Critical Thinking Exercises
- Problems
- Case An American Tragedy: How a Good Company Died
- Home-Style Cookies
- Hazel Revisited
- “Your Garden Gloves”
- Operations Tour The U.S. Postal Service
- Selected Bibliography and Further Readings
…
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