Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank
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Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank.
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Product details:
- ISBN-10 : 007772061X
- ISBN-13 : 978-0077720612
- Author:
Certo’s Supervision: Concepts and Skill-Building 8e prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
Table of contents:
Part one: What Is a Supervisor?
Chapter 1 Supervision: Tradition and Contemporary Trends
Chapter 2 The Supervisor as Leader
Part two: Modern Supervision Challenges
Chapter 3 Groups, Teams, and Powerful Meetings
Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5 Managing Diversity
Part three: Functions of the Supervisor
Chapter 6 Reaching Goals: Plans and Controls
Chapter 7 Organizing and Authority
Chapter 8 Problem Solving, Decision Making, and Creativity
Chapter 9 Ensuring High Quality and Productivity
Part four: Skills of the Supervisor
Chapter 10 Communication: Theory and Modern Media
Chapter 11 Motivating Employees
Chapter 12 Employee Challenges: Counseling and Discipline
Chapter 13 Managing Time and Stress
Chapter 14 Managing Conflict, Change, and Politics
Part five: Supervision and Human Resources
Chapter 15 Selecting Employees
Chapter 16 Providing Orientation and Training
Chapter 17 Appraising Performance
Appendix A Supervision Laws: Health and Safety, LaborRelations, Fair Employment
Appendix B The Supervisor’s Career Path: Finding a CareerThat Fits
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