Technical Communication 14th Edition Lannon Test Bank

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  • ISBN-10 ‏ : ‎ 0134118499
  • ISBN-13 ‏ : ‎ 978-0134118499
  • Author:  John Lannon, Laura J. Gurak

Today’s employees are tasked with writing documents such as emails, memos, letters, and informal reports, as well as more complex forms of communications such as formal reports, proposals, web pages, and presentations. Technical Communication, Fourteenth Edition builds upon the authority of the previous editions byclearly guiding students to write documents persuasively, effectively, and with an eye towards technological innovations and global communications. It incorporates the interpersonal, logical, ethical, and cultural demands of these different forms of workplace communications and provides students with the necessary skills to navigate these nuisances. Building on research and writing skills and touching on the importance of ethics, the authors prepare students for technical writing in any field.

 

Table of Content:

  1. Part 1 Communicating In The Workplace
  2. Chapter 1 Introduction to Technical Communication
  3. What Is Technical Communication?
  4. Technical Communication Is a Digital and a Human Activity
  5. Technical Communication Reaches a Global Audience
  6. Technical Communication Is Part of Most Careers
  7. Technical Communicators Play Many Roles
  8. Main Features of Technical Communication
  9. Reader-Centered
  10. Accessible and Efficient
  11. Often Produced by Teams
  12. Delivered in Paper and Digital Versions
  13. Purposes of Technical Communication
  14. Documents that Inform
  15. Documents that Instruct
  16. Documents that Persuade
  17. Preparing Effective Technical Documents
  18. Case Providing Information Readers Can Use
  19. Case Being Persuasive
  20. Case Considering the Ethical Issues
  21. Case Working on a Team and Thinking Globally
  22. Projects
  23. Chapter 2 Meeting the Needs of Specific Audiences
  24. Analyze Your Document’s Audience and Purpose
  25. Primary and Secondary Audiences
  26. Your Relationship to Your Readers
  27. Purpose of Your Document
  28. Primary and Secondary Purposes
  29. Intended Use of the Document
  30. Assess the Audience’s Technical Background
  31. Highly Technical Audience
  32. Semitechnical Audience
  33. Nontechnical Audience
  34. Audiences with Varying Technical Backgrounds
  35. Case Tailoring a Single Document for Multiple Audiences
  36. Web-Based Documents for Multiple Audiences
  37. Identify the Audience’s Cultural Background
  38. Anticipate Your Audience’s Preferences
  39. Length and Details
  40. Format and Medium
  41. Tone
  42. Due Date and Timing
  43. Budget
  44. Guidelines for Analyzing Your Audience and Its Use of the Document
  45. Develop an Audience and Use Profile
  46. Case Developing an Audience and Use Profile
  47. Checklist Analyzing Audience and Purpose
  48. Projects
  49. Chapter 3 Persuading Your Audience
  50. Identify Your Specific Persuasive Goal
  51. Try to Predict Audience Reaction
  52. Expect Audience Resistance
  53. Know How to Connect with the Audience
  54. Case Connecting with the Audience
  55. Allow for Give-and-Take
  56. Ask for a Specific Response
  57. Never Ask for Too Much
  58. Recognize All Constraints
  59. Organizational Constraints
  60. Legal Constraints
  61. Ethical Constraints
  62. Time Constraints
  63. Social and Psychological Constraints
  64. Consider This People Often React Emotionally to Persuasive Appeals
  65. Support Your Claims Convincingly
  66. Offer Convincing Evidence
  67. Appeal to Common Goals and Values
  68. Consider the Cultural Context
  69. Guidelines for Persuasion
  70. Shaping Your Argument
  71. Checklist Persuasion
  72. Projects
  73. Chapter 4 Weighing the Ethical Issues
  74. Recognize Unethical Communication in the Workplace
  75. Know the Major Causes of Unethical Communication
  76. Yielding to Social Pressure
  77. Mistaking Groupthink for Teamwork
  78. Understand the Potential for Communication Abuse
  79. Suppressing Knowledge the Public Needs
  80. Hiding Conflicts of Interest
  81. Exaggerating Claims about Technology
  82. Falsifying or Fabricating Data
  83. Using Visual Images That Conceal the Truth
  84. Stealing or Divulging Proprietary Information
  85. Withholding Information People Need for Their Jobs
  86. Exploiting Cultural Differences
  87. Consider Ethical Issues and Digital Information
  88. Rely on Critical Thinking for Ethical Decisions
  89. Reasonable Criteria for Ethical Judgment
  90. Ethical Dilemmas
  91. Anticipate Some Hard Choices
  92. Case A Hard Choice
  93. Learn to Recognize Legal Issues and Plagiarism
  94. Learn to Recognize Plagiarism
  95. Blatant versus Unintentional Plagiarism
  96. Plagiarism and the Internet
  97. Plagiarism and Your Career
  98. Consider This Ethical Standards Are Good for Business
  99. Decide When and How to Report Ethical Abuses
  100. Checklist Ethical Communication
  101. Guidelines for Ethical Communication
  102. Projects
  103. Chapter 5 Teamwork and Global Considerations
  104. Teamwork and Project Management
  105. Virtual Teamwork
  106. Guidelines for Managing a Collaborative Project
  107. Face-to-Face Meetings
  108. Guidelines for Running a Meeting
  109. Sources of Conflict in Collaborative Groups
  110. Interpersonal Differences
  111. Gender Differences
  112. Cultural Differences
  113. Managing Group Conflict
  114. Overcoming Differences by Active Listening
  115. Guidelines for Active Listening
  116. Thinking Creatively
  117. Brainstorm as a Way of Getting Started
  118. Brainstorming with Digital Technologies
  119. Mind-Mapping
  120. Storyboarding
  121. Reviewing and Editing Others’ Work
  122. Guidelines for Peer Reviewing and Editing
  123. Ethical Abuses in Workplace Collaboration
  124. Intimidating One’s Peers
  125. Claiming Credit for Others’ Work
  126. Hoarding Information
  127. Global Considerations When Working in Teams
  128. Interpersonal Issues in Global Teams
  129. Guidelines for Communicating on a Global Team
  130. Checklist Teamwork and Global Considerations
  131. Projects
  132. Chapter 6 An Overview of the Technical Writing Process
  133. Critical Thinking in the Writing Process
  134. A Sample Writing Situation
  135. Working with the Information
  136. Planning the Document
  137. Drafting the Document
  138. Revising the Document
  139. Make Proofreading Your Final Step
  140. Guidelines for Proofreading
  141. Digital Technology and the Writing Process
  142. Checklist Proofreading
  143. Projects
  144. Part 2 The Research Process
  145. Chapter 7 Thinking Critically about the Research Process
  146. Asking the Right Questions
  147. Case Defining and Refining a Research Question
  148. Exploring a Balance of Views
  149. Achieving Adequate Depth in Your Search
  150. Evaluating and Interpreting Your Findings
  151. Primary Versus Secondary Sources
  152. Exploring Secondary Sources
  153. Online Secondary Sources
  154. Locating Secondary Sources Using Google
  155. Locating Secondary Sources Using Wikipedia
  156. Other Web-Based Secondary Sources
  157. Guidelines for Researching on the Internet
  158. Traditional Secondary Sources
  159. Exploring Primary Sources
  160. Unsolicited Inquiries
  161. Informational Interviews
  162. Surveys
  163. Guidelines for Informational Interviews
  164. Guidelines for Surveys
  165. Observations and Experiments
  166. Consider This Frequently Asked Questions about Copyright
  167. Projects
  168. Chapter 8 Evaluating and Interpreting Information
  169. Evaluate the Sources
  170. Evaluate Online Information
  171. Evaluate the Evidence
  172. Interpret Your Findings
  173. Identify Your Level of Certainty
  174. Examine the Underlying Assumptions
  175. Be Alert for Personal Bias
  176. Consider Other Possible Interpretations
  177. Consider This Standards of Proof Vary for Different Audiences
  178. Avoid Distorted or Unethical Reasoning
  179. Faulty Generalization
  180. Faulty Causal Reasoning
  181. Faulty Statistical Analysis
  182. Acknowledge the Limits of Research
  183. Obstacles to Validity and Reliability
  184. Flaws in Research Studies
  185. Deceptive Reporting
  186. Guidelines for Evaluating and Interpreting Information
  187. Checklist The Research Process
  188. Projects
  189. Chapter 9 Summarizing Research Findings and Other Information
  190. Considering Audience and Purpose
  191. What Readers Expect from a Summary
  192. Guidelines for Summarizing Information
  193. A Situation Requiring a Summary
  194. Creating a Summary
  195. Special Types of Summaries
  196. Closing Summary
  197. Informative Abstract (“Summary”)
  198. Descriptive Abstract (“Abstract”)
  199. Executive Abstract
  200. Digital and Ethical Considerations in Summarizing Information
  201. Checklist Summaries
  202. Projects
  203. Part 3 Organization, Style, and Visual Design
  204. Chapter 10 Organizing for Readers
  205. The Typical Shape of Workplace Documents
  206. Outlining
  207. An Outlining Strategy
  208. The Formal Outline
  209. Guidelines for Outlining
  210. Storyboarding
  211. Paragraphing
  212. The Support Paragraph
  213. The Topic Sentence
  214. Paragraph Unity
  215. Paragraph Coherence
  216. Paragraph Length
  217. Chunking
  218. Providing an Overview
  219. Organizing for Global Audiences
  220. Checklist Organizing Information
  221. Projects
  222. Chapter 11 Editing for a Professional Style and Tone
  223. Editing for Clarity
  224. Avoid Ambiguous Pronoun References
  225. Avoid Ambiguous Modifiers
  226. Unstack Modifying Nouns
  227. Arrange Word Order for Coherence and Emphasis
  228. Use Active Voice Whenever Possible
  229. Use Passive Voice Selectively
  230. Avoid Overstuffed Sentences
  231. Editing for Conciseness
  232. Avoid Wordy Phrases
  233. Eliminate Redundancy
  234. Avoid Needless Repetition
  235. Avoid There Sentence Openers
  236. Avoid Some It Sentence Openers
  237. Delete Needless Prefaces
  238. Avoid Weak Verbs
  239. Avoid Excessive Prepositions
  240. Avoid Nominalizations
  241. Make Negatives Positive
  242. Clean Out Clutter Words
  243. Delete Needless Qualifiers
  244. Editing for Fluency
  245. Combine Related Ideas
  246. Vary Sentence Construction and Length
  247. Use Short Sentences for Special Emphasis
  248. Finding the Exact Words
  249. Prefer Simple and Familiar Wording
  250. Avoid Useless Jargon
  251. Use Acronyms Selectively
  252. Avoid Triteness
  253. Avoid Misleading Euphemisms
  254. Avoid Overstatement
  255. Avoid Imprecise Wording
  256. Be Specific and Concrete
  257. Use Analogies to Sharpen the Image
  258. Adjusting Your Tone
  259. Guidelines for Deciding about Tone
  260. Consider Using an Occasional Contraction
  261. Address Readers Directly
  262. Use I and We When Appropriate
  263. Prefer the Active Voice
  264. Emphasize the Positive
  265. Avoid an Overly Informal Tone
  266. Avoid Personal Bias
  267. Avoid Sexist Usage
  268. Guidelines for Nonsexist Usage
  269. Avoid Biased Usage of All Types
  270. Considering the Global Context
  271. Legal and Ethical Implications of Word Choice
  272. Style, Tone, and Digital Writing
  273. Using Digital Editing Tools Effectively
  274. Checklist Style
  275. Projects
  276. Chapter 12 Designing Visual Information
  277. Why Visuals Matter
  278. When to Use Visuals
  279. Types of Visuals to Consider
  280. How to Choose the Right Visuals
  281. Using Software to Create Visuals
  282. Tables
  283. How to Construct a Table
  284. Graphs
  285. Bar Graphs
  286. Line Graphs
  287. Guidelines for Creating Tables and Graphs
  288. Charts
  289. Pie Charts
  290. Organization Charts
  291. Flowcharts
  292. Tree Charts
  293. Gantt and PERT Charts
  294. Pictograms
  295. Guidelines for Creating Charts
  296. Graphic Illustrations
  297. Diagrams
  298. Maps
  299. Symbols and Icons
  300. Guidelines for Creating Graphic Illustrations
  301. Photographs
  302. Guidelines for Using Photographs
  303. Videos
  304. Guidelines for Using Video
  305. Using Color
  306. Guidelines for Incorporating Color
  307. Ethical Considerations
  308. Present the Real Picture
  309. Present the Complete Picture
  310. Don’t Mistake Distortion for Emphasis
  311. Cultural Considerations
  312. Guidelines for Obtaining and Citing Visual Material
  313. Guidelines for Fitting Visuals with Text
  314. Checklist Visuals
  315. Projects
  316. Chapter 13 Designing Pages and Documents
  317. Page Design in Workplace Documents
  318. Page Design for Print and Digital Documents
  319. Design Skills Needed by Technical Communicators
  320. Word Processing and Desktop Publishing
  321. Using Styles and Templates
  322. Using Style Guides and Style Sheets
  323. Creating a Design that Works for Your Readers
  324. Shaping the Page
  325. Guidelines for Shaping the Page
  326. Styling the Words and Letters
  327. Guidelines for Styling the Words and Letters
  328. Adding Emphasis
  329. Guidelines for Adding Emphasis
  330. Using Headings for Access and Orientation
  331. Guidelines for Using Headings
  332. Audience Considerations in Page Design
  333. Designing Digital Documents
  334. Adobe Acrobat™ and PDF Files
  335. Web Pages
  336. Tablets, Smartphones, and E-Reader Pages
  337. Checklist Page Design
  338. Projects
  339. Part 4 Specific Documents and Applications
  340. Chapter 14 Email and Text Messages
  341. Email Parts and Format
  342. Considering Audience and Purpose
  343. Email Style and Tone
  344. Interpersonal Issues and Email
  345. Choose the Right Tool for the Situation
  346. Ethical and Legal Issues When Using Email
  347. Privacy and Other Ethical Issues
  348. Legal Issues and Email
  349. Global Considerations When Using Email
  350. Guidelines for Writing and Using Email
  351. Text Messaging
  352. Guidelines for Text Messaging
  353. Checklist Email and Text Messages
  354. Projects
  355. Chapter 15 Workplace Memos and Letters
  356. Memos
  357. Considering Audience and Purpose
  358. Memo Parts and Format
  359. Memo Tone
  360. Common Types of Memos
  361. Transmittal Memo
  362. Summary or Follow-up Memo
  363. Routine Miscellaneous Memo
  364. Guidelines for Memos
  365. Checklist Memos
  366. Letters
  367. Considering Audience and Purpose
  368. Letter Parts, Formats, and Design Elements
  369. Standard Parts
  370. Optional Parts
  371. Formats and Design Features
  372. Letter Tone
  373. Establish and Maintain a “You” Perspective
  374. Be Polite and Tactful
  375. Use Plain English
  376. Decide on a Direct or Indirect Organizing Pattern
  377. Global and Ethical Considerations
  378. Guidelines for Letters in General
  379. Conveying Bad or Unwelcome News
  380. Guidelines for Conveying Bad News
  381. Common Types of Letters
  382. Inquiry Letters
  383. Guidelines for Inquiry Letters
  384. Claim Letters
  385. Guidelines for Claim Letters
  386. Sales Letters
  387. Guidelines for Sales Letters
  388. Adjustment Letters
  389. Guidelines for Adjustment Letters
  390. Checklist Letters
  391. Projects
  392. Chapter 16 Résumés and Other Job-Search Materials
  393. Assessing Your Skills and Aptitudes
  394. Researching the Job Market
  395. Plan Your Strategy
  396. Focus Your Search
  397. Explore Online Resources
  398. Learn to Network
  399. Résumés
  400. Parts of a Résumé
  401. Using Templates
  402. Organizing Your Résumé
  403. Guidelines for Writing and Designing Your Résumé
  404. Application Letters
  405. Solicited Application Letters
  406. Unsolicited Application Letters
  407. Guidelines for Application Letters
  408. Digital Versus Print Job Application Materials
  409. Guidelines for Digital Job Application Materials
  410. Consider This How Applicants Are Screened for Personal Qualities
  411. Dossiers, Portfolios, and E-Portfolios
  412. Dossiers
  413. Portfolios and E-Portfolios
  414. Guidelines for Dossiers, Portfolios, and E-Portfolios
  415. Interviews and Follow-Up Letters
  416. Interviews
  417. Follow-Up Letters
  418. Guidelines for Interviews and Follow-Up Letters
  419. Checklist Résumés
  420. Checklist Application Letters
  421. Checklist Supporting Materials
  422. Projects
  423. Chapter 17 Technical Definitions
  424. Considering Audience and Purpose
  425. Legal, Ethical, Societal, and Global Implications
  426. Types of Definition
  427. Parenthetical Definitions
  428. Sentence Definitions
  429. Expanded Definitions
  430. Methods for Expanding Definitions
  431. Etymology
  432. History
  433. Negation
  434. Operating Principle
  435. Analysis of Parts
  436. Visuals
  437. Comparison and Contrast
  438. Required Conditions
  439. Examples
  440. Situations Requiring Expanded Definitions
  441. An Expanded Definition for Semitechnical Readers
  442. An Expanded Definition for Nontechnical Readers
  443. Placing Definitions in a Document
  444. Guidelines for Definitions
  445. Checklist Definitions
  446. Projects
  447. Chapter 18 Technical Descriptions, Specifications, and Marketing Materials
  448. Considering Audience and Purpose
  449. Types of Technical Descriptions
  450. Objectivity in Technical Descriptions
  451. Elements of Descriptions
  452. Clear and Limiting Title
  453. Appropriate Level of Detail and Technicality
  454. Visuals
  455. Clearest Descriptive Sequence
  456. Outlining and Writing a Product Description
  457. A Mechanism Description for a Nontechnical Audience
  458. Outlining and Writing a Process Description
  459. A Process Description for a Nontechnical Audience
  460. Specifications
  461. Guidelines for Descriptions
  462. Types of Specifications
  463. Considering Audience and Purpose
  464. Guidelines for Specifications
  465. Technical Marketing Materials
  466. Guidelines for Technical Marketing Materials
  467. Checklist Technical Descriptions
  468. Checklist for Specifications
  469. Checklist Technical Marketing Materials
  470. Projects
  471. Chapter 19 Instructions and Procedures
  472. Considering Audience and Purpose
  473. Formats for Instructional Documents
  474. Faulty Instructions and Legal Liability
  475. Elements of Effective Instructions
  476. Clear and Limiting Title
  477. Informed Content
  478. Visuals
  479. Appropriate Level of Detail and Technicality
  480. Guidelines for Providing Appropriate Detail
  481. Logically Ordered Steps
  482. Notes and Hazard Notices
  483. Readability
  484. Effective Design
  485. Guidelines for Designing Instructions
  486. Outlining and Writing a Set of Instructions
  487. Introduction
  488. Body: Required Steps
  489. Conclusion
  490. A Complete Set of Instructions for a Nontechnical Audience
  491. Digital and Online Instructions
  492. Video Instructions
  493. Scripting Online Videos
  494. Procedures
  495. Evaluating the Usability of Instructions and Procedures
  496. Usability and the User Experience
  497. Approaches for Evaluating a Document’s Usability
  498. Checklist Instructions and Procedures
  499. Projects
  500. Chapter 20 Informal Reports
  501. Informational Versus Analytical Reports
  502. Progress Reports
  503. Guidelines for Progress Reports
  504. Periodic Activity Reports
  505. Guidelines for Periodic Activity Reports
  506. Trip Reports
  507. Guidelines for Trip Reports
  508. Meeting Minutes
  509. Guidelines for Meeting Minutes
  510. Feasibility Reports
  511. Guidelines for Feasibility Reports
  512. Recommendation Reports
  513. Guidelines for Recommendation Reports
  514. Justification Reports
  515. Guidelines for Justification Reports
  516. Peer Review Reports
  517. Guidelines for Peer Review Reports
  518. Checklist Informal Reports
  519. Projects
  520. Chapter 21 Formal Analytical Reports
  521. Considering Audience and Purpose
  522. Typical Analytical Problems
  523. Causal Analysis: “Why Does X Happen?”
  524. Case The Reasoning Process in Causal Analysis
  525. Comparative Analysis: “Is X Or Y Better for Our Needs?”
  526. Case The Reasoning Process in Comparative Analysis
  527. Feasibility Analysis: “Is This a Good Idea?”
  528. Case The Reasoning Process in Feasibility Analysis
  529. Combining Types of Analysis
  530. Elements of an Effective Analysis
  531. Clearly Identified Problem or Purpose
  532. Adequate but Not Excessive Data
  533. Accurate and Balanced Data
  534. Fully Interpreted Data
  535. Subordination of Personal Bias
  536. Appropriate Visuals
  537. Valid Conclusions and Recommendations
  538. Self-Assessment
  539. An Outline and Model for Analytical Reports
  540. Introduction
  541. Body
  542. Conclusion
  543. Front Matter and End Matter Supplements
  544. Front Matter
  545. Letter of Transmittal
  546. Text of the Report
  547. End Matter
  548. A Situation Requiring an Analytical Report
  549. A Formal Report
  550. Guidelines for Reasoning through an Analytical Problem
  551. Checklist Analytical Reports
  552. Projects
  553. Chapter 22 Proposals
  554. Considering Audience and Purpose
  555. The Proposal Process
  556. Case Submitting a Competitive Proposal
  557. Types of Proposals
  558. Planning Proposals
  559. Research Proposals
  560. Sales Proposals
  561. Elements of a Persuasive Proposal
  562. A Forecasting Title or Subject Line
  563. Background Information
  564. Statement of the Problem
  565. Description of Solution
  566. A Clear Focus on Benefits
  567. Honest and Supportable Claims
  568. Appropriate Detail
  569. Readability
  570. A Tone That Connects with Readers
  571. Visuals
  572. Accessible Page Design
  573. Supplements Tailored for a Diverse Audience
  574. Proper Citation of Sources and Contributors
  575. An Outline and Model for Proposals
  576. Introduction
  577. Body
  578. Conclusion
  579. Guidelines for Proposals
  580. A Situation Requiring a Formal Proposal
  581. A Formal Proposal
  582. Checklist Proposals
  583. Projects
  584. Chapter 23 Oral Presentations and Video Conferencing
  585. Advantages and Drawbacks of Oral Presentations
  586. Avoiding Presentation Pitfalls
  587. Planning Your Presentation
  588. Analyze Your Audience and Purpose
  589. Analyze Your Speaking Situation
  590. Select a Type of Presentation
  591. Select a Delivery Method
  592. Preparing Your Presentation
  593. Research Your Topic
  594. Aim for Simplicity and Conciseness
  595. Anticipate Audience Questions
  596. Outline Your Presentation
  597. Planning and Creating Your Visuals
  598. Decide Which Visuals to Use and Where to Use Them
  599. Create a Storyboard
  600. Decide Which Visuals You Can Realistically Create
  601. Guidelines for Readable and Understandable Visuals
  602. Choosing the Right Media Format
  603. Using Presentation Software
  604. Ethics and the Use of Presentation Software
  605. Case PowerPoint and the Space Shuttle Columbia Disaster
  606. Guidelines for Using Presentation Software
  607. Delivering Your Presentation
  608. Rehearse Your Delivery
  609. Check the Room and Setting Beforehand
  610. Cultivate the Human Landscape
  611. Keep Your Listeners Oriented
  612. Plan for How You Will Use Any Non-Computer Visual Aids
  613. Guidelines for Presenting Visuals
  614. Manage Your Presentation Style
  615. Manage Your Speaking Situation
  616. Guidelines for Managing Listener Questions
  617. Guidelines for Delivering Oral Presentations
  618. Consider This Cross-Cultural Audiences May Have Specific Expectations
  619. Video Conferencing
  620. Guidelines for Video Conferencing
  621. Checklist Oral Presentations
  622. Projects
  623. Chapter 24 Blogs, Wikis, and Web Pages
  624. Considering Audience and Purpose
  625. Blogs
  626. Internal Blogs
  627. External Blogs
  628. Wikis
  629. Internal Wikis
  630. External Wikis
  631. Guidelines for Writing and Using Blogsand Wikis
  632. Web Pages
  633. How People Read Web Pages
  634. Writing for the Web
  635. Guidelines for Writing Web Pages
  636. Designing Web Pages
  637. Guidelines for Designing Web Pages
  638. Techniques and Technologies for Creating Web Sites
  639. Planning Web Sites Using Storyboarding
  640. Teamwork When Creating Web Sites
  641. Tools for Creating Web Pages
  642. Global Issues and Web Pages
  643. Guidelines for Addressing Global Audiences
  644. Ethical and Legal Considerations
  645. Ethical Considerations
  646. Legal Considerations
  647. Checklist Writing and Designing for Blogs,Wikis, and the Web
  648. Projects
  649. Chapter 25 Social Media
  650. Considering Audience and Purpose
  651. Audience as Contributor
  652. Using Social Media for Technical Communication
  653. Customer Review Sites
  654. Facebook
  655. Google+
  656. Linkedin and Other Job Sites
  657. Twitter
  658. YouTube
  659. Guidelines for Writing and Using Social Media
  660. Ethical and Legal Issues
  661. Checklist Social Media
  662. Projects
  663. Part 5 Resources For Technical Writers
  664. A Quick Guide to Documentation
  665. Taking Notes
  666. Guidelines for Recording Research Findings
  667. Quoting the Work of Others
  668. Guidelines for Quoting the Work of Others
  669. Paraphrasing the Work of Others
  670. Guidelines for Paraphrasing
  671. What You Should Document
  672. How You Should Document
  673. MLA Documentation Style
  674. MLA Parenthetical References
  675. MLA Works Cited Entries
  676. MLA Sample Works Cited Pages
  677. Discussion of Figure QG.4
  678. APA Documentation Style
  679. APA Parenthetical References
  680. APA Reference List Entries
  681. APA Sample Reference List
  682. Discussion of Figure QG.5
  683. A Quick Guide to Grammar, Usage, and Mechanics
  684. Grammar
  685. Sentence Fragments
  686. Run-on Sentences
  687. Comma Splices
  688. Faulty Agreement—Subject and Verb
  689. Faulty Agreement—Pronoun and Referent
  690. Dangling and Misplaced Modifiers
  691. Faulty Parallelism
  692. Faulty Coordination
  693. Faulty Subordination
  694. Faulty Pronoun Case
  695. Punctuation
  696. Period
  697. Question Mark
  698. Exclamation Point
  699. Semicolon
  700. Colon
  701. Comma
  702. Apostrophe
  703. Quotation Marks
  704. Ellipses
  705. Brackets
  706. Italics
  707. Parentheses
  708. Dashes
  709. Mechanics
  710. Abbreviation
  711. Hyphenation
  712. Capitalization
  713. Numbers and Numerals
  714. Spelling
  715. Usage
  716. Transitions
  717. Use Transitional Expressions
  718. Repeat Key Words and Phrases
  719. Use Forecasting Statements
  720. Lists
  721. Embedded Lists
  722. Vertical Lists
  723. Works Cited
  724. Index

 

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