THINK Marketing 3rd Edition Tuckwell Test Bank

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THINK Marketing 3rd Edition Tuckwell Test Bank.

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THINK Marketing 3rd Edition Tuckwell Test Bank

Product details:

  • ISBN-10 ‏ : ‎ 0134424719
  • ISBN-13 ‏ : ‎ 978-0134424712
  • Author: Keith Tuckwell

The third edition of THINK Marketing makes learning and teaching marketing more effective, easier, and more enjoyable than ever. Its streamlined approach strikes a careful balance between depth of coverage and ease of learning. The third edition’s design enhances student understanding. And when combined with our online homework and personalized study tool, THINK Marketing ensures that you will come to class well prepared and leave class with a richer understanding of basic marketing concepts, strategies, and practices.

Table contents:

  1. The Third Edition of Think Marketing: Creating More Value for You!
  2. Marketing: Creating Customer Value and Relationships
  3. New in the Third Edition
  4. Overall Presentation of Chapters
  5. Success Stories Dramatize Marketing Practice
  6. Students Will Experience Marketing Decisions
  7. Valuable Learning Aids
  8. MyLab Marketing
  9. Teaching and Learning Support
  10. Acknowledgements
  11. 1 Contemporary Marketing
  12. Learning Objectives
  13. In Just a Short Period . . .
  14. Marketing Today: Keeping Pace with Change
  15. Marketing Defined
  16. The Importance of Marketing
  17. The Nature of Marketing Has Evolved
  18. Production Orientation (Early 20th Century)
  19. Selling Orientation (1920s to 1940s)
  20. Marketing Orientation (1950s to 1990s)
  21. Socially Responsible Marketing Orientation (1990s to 2000s)
  22. Social Media Marketing Orientation (2006 Onward)
  23. The Marketing Process
  24. Assessing Customer Needs
  25. Identifying and Selecting a Target Market
  26. The Marketing Mix: Developing a Marketing Strategy
  27. Product Strategy
  28. Price Strategy
  29. Distribution Strategy
  30. Marketing Communications Strategy
  31. Public Image and Its Influences
  32. Maximizing Customer Value: Building Customer Relationships
  33. Loyalty Programs
  34. Customer Relationship Management (CRM) Programs
  35. Evaluating Marketing Activity
  36. Ethical Considerations for Marketing
  37. Chapter Summary
  38. LO1 Define the term marketing. (pp. 3–4)
  39. LO2 Describe the importance of marketing in organizations today. (pp. 4–6)
  40. LO3 Describe how marketing has evolved to become the driving force of business growth. (pp. 6–12)
  41. LO4 Explain the fundamental process of marketing practised by organizations today. (pp. 13–17)
  42. LO5 Explain the concept of the marketing mix. (pp. 17–23)
  43. LO6 Explain how an organization maximizes the value of its customers. (pp. 23–25)
  44. LO7 Identify fundamental methods for measuring the effectiveness of marketing activities. (p. 25)
  45. LO8 Explain how ethical considerations impact marketing strategies. (pp. 25–28)
  46. Review Questions
  47. Discussion and Application Questions
  48. 2 The External Marketing Environment
  49. Learning Objectives
  50. Airbnb Celebrated Its Biggest Night Ever . . .
  51. External Forces That Impact Marketing
  52. Competitive Forces
  53. Market Structures
  54. Competitive Strategies
  55. The Competitive Position
  56. Regulatory and Legal Forces
  57. Competition Bureau
  58. Office of Consumer Affairs
  59. Self-Regulation
  60. Economic Forces
  61. Social, Environmental, and Demographic Forces
  62. Lifestyles
  63. Social Responsibility and the Natural Environment
  64. Demographic Forces
  65. Size and Age
  66. Location
  67. Family Formation and Household Size
  68. Spending Power and Wealth
  69. Education
  70. Multiculturalism
  71. Technological Forces
  72. Managing Customers
  73. Technology and Marketing Communications
  74. The Internet and E-Commerce
  75. Chapter Summary
  76. LO1 Identify the external forces that influence marketing. (pp. 32–33)
  77. LO2 Describe the way various competitive forces influence marketing strategy development. (pp. 33–38)
  78. LO3 Distinguish the role that regulations, laws, and self-regulation play in the practice of marketing in Canada. (pp. 38–41)
  79. LO4 Explain the impact of the economy and various market structures on marketing practices. (pp. 41–43)
  80. LO5 Discuss how social, environmental, and demographic forces shape marketing strategies now and in the future. (pp. 43–51)
  81. LO6 Identify and explain the effect technological trends and developments have on current and future marketing practices. (pp. 51–54)
  82. Review Questions
  83. Discussion and Application Questions
  84. 3 Strategic Marketing Planning
  85. Learning Objectives
  86. You May Remember . . .
  87. The Business Planning Process
  88. Strategic Planning
  89. Corporate Planning
  90. Mission, Vision, and Values Statements
  91. Corporate Objectives
  92. Corporate Strategies
  93. Penetration Strategy
  94. Acquisition Strategy
  95. New-Products Strategy
  96. Vertical and Horizontal Integration Strategies
  97. Strategic Alliance Strategy
  98. Divestment Strategy
  99. Marketing Planning
  100. The Marketing Plan
  101. Marketing Plan Background—Situation Analysis
  102. External Influences
  103. Market Analysis
  104. Product (Brand) Analysis
  105. Competitive Analysis
  106. SWOT Analysis
  107. Marketing Plan—Plan Section
  108. Positioning Strategy Statement
  109. Marketing Objective
  110. Marketing Strategies
  111. Target Market
  112. Marketing Mix
  113. Budget
  114. Marketing Execution
  115. Some Fundamental Marketing Strategies
  116. Market Penetration
  117. Market Development
  118. Product Development
  119. Diversification
  120. Marketing Control and Evaluation
  121. Keeping Pace with Change
  122. Chapter Summary
  123. LO1 Identify the key elements of strategic business planning. (pp. 58–60)
  124. LO2 Identify the nature of corporate planning and its impact on marketing planning. (pp. 60–64)
  125. LO3 Outline the process for creating marketing plans. (pp. 64–65)
  126. LO4 Describe the content of a typical marketing plan. (pp. 65–72)
  127. LO5 Describe fundamental marketing strategies employed by organizations. (pp. 72–75)
  128. LO6 Explain the control and evaluation procedures used in marketing planning. (pp. 75–78)
  129. Review Questions
  130. Discussion and Application Questions
  131. 4 Marketing Intelligence
  132. Learning Objectives
  133. A Business Organization . . .
  134. Marketing Research: Definition, Role, and Scope
  135. Collecting and Managing Information
  136. The Marketing Research Process
  137. Problem Awareness
  138. Exploratory Research
  139. Secondary Data Collection
  140. Internal Data Sources
  141. External Data Sources
  142. Primary Research
  143. Sample Design
  144. Data Collection Methods
  145. Survey Research
  146. Observation Research
  147. Experimental Research
  148. Qualitative Data and Quantitative Data
  149. Qualitative data
  150. Quantitative Data
  151. Survey Methodology
  152. Data Transfer and Processing
  153. Data Analysis and Interpretation
  154. Recommendations and Implementation
  155. Managing Information and Customer Relationship Management
  156. The Database and Data Mining
  157. Information Collection and Consumer Privacy
  158. Chapter Summary
  159. LO1 Define marketing research, and identify the ways in which marketing research findings can be used. (pp. 82–83)
  160. LO2 Outline the basic stages in the marketing research process. (pp. 84–85)
  161. LO3 Describe secondary data sources available to marketing organizations. (pp. 85–87)
  162. LO4 Explain the steps and methodologies for collecting primary data. (pp. 87–97)
  163. LO5 Describe the role and impact of information collection on customer relationship management practices. (pp. 97–99)
  164. LO6 Identify key issues associated with the collection and use of information about consumers. (pp. 99–100)
  165. Review Questions
  166. Discussion and Application Questions
  167. 5 Consumer Buying Behaviour
  168. Learning Objectives
  169. tentree . . .
  170. Understanding Consumer Behaviour
  171. Consumer Purchase Decision Process
  172. Problem Recognition
  173. Information Search
  174. Evaluation of Alternatives
  175. Purchase Decision
  176. Post-Purchase Evaluation
  177. Influences on Consumer Behaviour
  178. Psychological and Personal Influences
  179. Psychological Influences
  180. Needs and Motives
  181. Personality and Self-Concept
  182. Attitudes and Perceptions
  183. Personal Influences
  184. Age and Life Cycle
  185. Technology
  186. Economic Situation
  187. Social and Cultural Influences
  188. Social Influences
  189. Reference Groups
  190. Family
  191. Social Class
  192. Cultural Influences
  193. Culture
  194. Subculture
  195. Regional Differences
  196. Chapter Summary
  197. LO1 Explain why it is important for marketing managers to understand consumer behaviour. (p. 105)
  198. LO2 Describe the steps a consumer goes through when buying a product or service. (pp. 105–109)
  199. LO3 Discuss the main psychological and personal influences on consumer buying behaviour. (pp. 109–117)
  200. LO4 Describe the key social and cultural influences on consumer buying behaviour. (pp. 117–123)
  201. Review Questions
  202. Discussion and Application Questions
  203. 6 Business-to-Business Marketing and Organizational Buying Behaviour
  204. Learning Objectives
  205. Level Ground Trading Ltd. . . .
  206. Business-to-Business Markets
  207. Manufacturers or Producers
  208. Governments
  209. Institutions
  210. Wholesalers and Retailers
  211. Professions
  212. Characteristics of Organizational Buying Behaviour
  213. Number of Buyers
  214. Location of Buyers
  215. Demand Characteristics
  216. The Buying Criteria Are Practical
  217. Business-to-Business Buying Process
  218. Buying Committees and Buying Centres
  219. Centralized Purchasing
  220. Personal Characteristics
  221. Relationships Are Sought
  222. Integration and Partnering in Business-to-Business Marketing
  223. E-Procurement
  224. Steps in the Buying Decision Process
  225. Problem Recognition
  226. Need Description
  227. Product Description
  228. Supplier Search
  229. Proposal Solicitation
  230. Supplier Selection
  231. Order Routine Specification
  232. Performance Review
  233. Buying Situation
  234. Chapter Summary
  235. LO1 Identify the types of customers that make up business-to-business markets. (pp. 128–130)
  236. LO2 Discuss the unique characteristics of organizational buying behaviour. (pp. 130–134)
  237. LO3 Describe how the business-to-business buying process works. (pp. 134–139)
  238. LO4 Explain the steps in the business-to-business buying decision process. (pp. 139–142)
  239. Review Questions
  240. Discussion and Application Questions
  241. 7 Market Segmentation and Target Marketing
  242. Learning Objectives
  243. A loyal . . .
  244. Market Segmentation
  245. Mass Marketing
  246. Market Segmentation
  247. Niche Marketing (Sub-Segmentation)
  248. Direct Segmentation and Behavioural Targeting
  249. Identifying and Selecting Target Markets
  250. Demographic Segmentation
  251. Psychographic Segmentation
  252. Geographic Segmentation
  253. Behaviour Response Segmentation
  254. Occasions for Use
  255. Benefits Sought
  256. Usage Rate
  257. Loyalty Response
  258. Market Positioning Concepts
  259. Types of Positioning
  260. Head-On Positioning
  261. Brand Leadership Positioning
  262. Product Differentiation Positioning
  263. Technical Innovation Positioning
  264. Lifestyle Positioning
  265. Repositioning
  266. Chapter Summary
  267. LO1 Explain market segmentation, and differentiate among the different forms of market segmentation. (pp. 146–152)
  268. LO2 Describe the process used and information needed to identify and select target markets. (pp. 152–161)
  269. LO3 Explain the concept of market positioning and its role in contemporary marketing practice. (pp. 161–168)
  270. Review Questions
  271. Discussion and Application Questions
  272. 8 Product Strategy
  273. Learning Objectives
  274. Herschel Supply Co. . . .
  275. Total Product Concept and Product Mix
  276. The Product Mix
  277. Product Classifications
  278. Consumer Goods
  279. Convenience Goods
  280. Shopping Goods
  281. Specialty Goods
  282. Industrial (Business) Goods
  283. Capital Items
  284. Parts and Materials
  285. Branding Strategies
  286. Defining the Brand
  287. Brand Names
  288. National Brands
  289. Individual Brand Strategy
  290. Family Brand Strategy
  291. Co-Branding
  292. Private-Label and Generic Brands
  293. Licensed Brands
  294. Cult Brands
  295. Packaging and Labelling Strategies
  296. The Role and Influence of Packaging
  297. Components of a Package
  298. Functions of a Package
  299. Protect the Product
  300. Market the Product
  301. Provide Convenience to Consumers
  302. Be Environmentally Friendly
  303. Labelling
  304. Warranties
  305. Brand Design
  306. Benefits of Brands
  307. Brand Loyalty and Brand Equity
  308. Chapter Summary
  309. LO1 Explain the total product concept and product mix. (pp. 172–174)
  310. LO2 Describe how consumer and business goods are classified. (pp. 175–178)
  311. LO3 Explain the role and importance of branding strategies. (pp. 178–183)
  312. LO4 Discuss the role of packaging and labelling in the development of product strategies. (pp. 183–190)
  313. LO5 Explain the benefits of branding. (p. 190)
  314. LO6 Describe the various stages of brand loyalty and how brand equity is created. (pp. 190–192)
  315. Review Questions
  316. Discussion and Application Questions
  317. 9 Product Management
  318. Learning Objectives
  319. Marketers know . . .
  320. Organizational Structures Used to Manage Brands
  321. Brand Management
  322. Category Management
  323. Target-Market Management
  324. Regional Management
  325. Continental and Global Management
  326. New Product Development Process
  327. New Product Decisions
  328. Idea Generation
  329. Screening
  330. Concept Development and Testing
  331. Business Analysis
  332. Product Development
  333. Test Marketing and Marketing Planning
  334. Commercialization
  335. Managing Current Products
  336. Product Modification Decisions
  337. Product Mix Expansion Decisions
  338. Packaging and Brand Design Decisions
  339. Product Maintenance or Withdrawal Decisions
  340. The Product Life Cycle
  341. Introduction Stage
  342. Growth Stage
  343. Mature Stage
  344. Extending the Product Life Cycle
  345. Attract New Markets
  346. Alter the Product
  347. Add New Products
  348. Change Other Marketing Mix Elements
  349. Decline Stage
  350. The Length of the Product Life Cycle
  351. Product Adoption Process
  352. Chapter Summary
  353. LO1 Explain the different organizational structures used to manage brands. (pp. 196–199)
  354. LO2 Describe the steps in the new product development process. (pp. 199–203)
  355. LO3 Discuss key decisions involved in managing current products. (pp. 203–205)
  356. LO4 Identify the stages in a product’s life cycle, and discuss how a brand manager’s decisions are influenced at each stage. (pp. 206–211)
  357. LO5 Explain how the product adoption process influences the length and shape of a product’s life cycle. (pp. 212–214)
  358. Review Questions
  359. Discussion and Application Questions
  360. 10 Services and Not-for-Profit Marketing
  361. Learning Objectives
  362. Calgary Based Westjet . . .
  363. Characteristics and Behaviours of Services Marketing
  364. Services Marketing
  365. Characteristics of Services
  366. Intangibility
  367. Inseparability
  368. Variability in Quality
  369. Perishability of Demand
  370. Buying Behaviour in Services
  371. The Services Marketing Mix
  372. Nature, Scope, and Characteristics of Not-for-Profit Marketing
  373. Nature and Scope of Not-for-Profit Marketing
  374. Characteristics of Not-for-Profit Marketing
  375. Types of Not-for-Profit Marketing
  376. Marketing Strategy in a Not-for-Profit Organization
  377. Chapter Summary
  378. LO1 Outline the characteristics and behaviours that distinguish services marketing from product marketing. (pp. 218–222)
  379. LO2 Describe the elements of the services marketing mix. (pp. 222–225)
  380. LO3 Explain the nature, scope, and characteristics of not-for-profit marketing. (pp. 226–228)
  381. LO4 Describe the types of not-for-profit marketing. (p. 228)
  382. LO5 Discuss the role and importance of marketing strategy in not-for-profit organizations. (pp. 229–230)
  383. Review Questions
  384. Discussion and Application Questions
  385. 11 Pricing Decisions: Objectives, Strategies and Tactics
  386. Learning Objectives
  387. When you sell . . .
  388. The Definition and Role of Price
  389. Factors Influencing Price Decisions
  390. Consumer Demand for the Product
  391. Consideration of Channel Members
  392. Production and Marketing Costs
  393. Pricing Objectives Influence Price Decisions
  394. Maximizing Profit
  395. Return on Investment
  396. Maximizing Sales Volume (Market Share)
  397. Price Strategy
  398. Price Skimming
  399. Price Penetration
  400. Competitive Pricing (Status Quo Pricing)
  401. Above Competition
  402. Equal to Competition
  403. Below Competition
  404. Price Tactics
  405. Source Pricing and Offering Discounts
  406. Cash Discounts
  407. Quantity Discounts
  408. Trade or Functional Discounts
  409. Slotting Allowances
  410. Off-Invoice Trade Allowances
  411. Performance (Promotional) Allowances
  412. Seasonal Discounts
  413. Rebates
  414. Trade-In Allowances
  415. Promotional Pricing
  416. Flexible Pricing
  417. Geographic Pricing
  418. F.O.B. Origin (Plant)
  419. F.O.B. Destination (Freight Absorption)
  420. Uniform Delivered Pricing
  421. Zone Pricing
  422. Other Pricing Tactics
  423. Psychological Pricing
  424. Add-On Pricing
  425. Pricing and the Law
  426. Ordinary Price Claims
  427. Double Ticketing and Bar Code Price Variances
  428. Bait and Switch
  429. Predatory Pricing
  430. Price Fixing
  431. Chapter Summary
  432. LO1 Explain the importance of price in the development of marketing strategy. (pp. 233–234)
  433. LO2 Describe the various factors that influence price decisions. (pp. 235–238)
  434. LO3 Explain the differences among profit, return on investment, and sales pricing objectives. (pp. 238–239)
  435. LO4 Describe the various pricing strategies an organization considers to achieve price objectives. (pp. 239–242)
  436. LO5 Explain the various pricing tactics an organization employs to motivate purchase. (pp. 242–249)
  437. LO6 Describe how legal issues can affect pricing strategy. (pp. 249–251)
  438. Review Questions
  439. Discussion and Application Questions
  440. Pricing Supplement: Financial Statements and Pricing Methodologies
  441. Financial Statements of an Organization
  442. Operating Statement
  443. Key Figures of the Operating Statement
  444. Gross Sales
  445. Cost of Goods Sold
  446. Operating Expenses
  447. Sample Operating Statement
  448. Operating Statement Ratio Analysis
  449. Gross Profit Percentage
  450. Operating Expense Ratio
  451. Net Profit Percentage
  452. Calculating Operating Ratios
  453. Balance Sheet
  454. Sample Balance Sheet
  455. Balance Sheet Ratio Analysis
  456. Return on Investment (ROI)
  457. Return on Equity (ROE)
  458. Pricing Methods
  459. Cost-Based Pricing
  460. Full-Cost Pricing
  461. Target Pricing
  462. Break-Even Analysis
  463. Demand-Based Pricing
  464. Retail Pricing: Markups and Markdowns
  465. Markups
  466. Markdowns
  467. Review Questions
  468. 12 Distribution and Supply Chain Management
  469. Learning Objectives
  470. Technology is having . . .
  471. Distribution Planning
  472. Basic Role of Intermediaries
  473. The Structure of Distribution Systems
  474. Manufacturer to Consumer
  475. Manufacturer to Retailer to Consumer
  476. Manufacturer to Wholesaler to Retailer to Consumer
  477. Channels that Include Agents and Brokers
  478. Channel Length and Width
  479. Distribution Channels and Competitive Advantage
  480. Electronic Marketing Channels and Multi-Channelling
  481. Direct Marketing and Electronic Marketing
  482. Contract Marketing
  483. Factors Influencing Channel Selection
  484. Product and Service Characteristics
  485. Competition
  486. Company Resources
  487. Intensity of Distribution
  488. Intensive Distribution
  489. Selective Distribution
  490. Exclusive Distribution
  491. Channel Relationships
  492. Channel Control
  493. Manufacturer Control
  494. Distributor (Wholesaler) Control
  495. Retailer Control
  496. Integrated Marketing Systems and Partnerships
  497. Vertical Marketing System
  498. Administered VMS
  499. Contractual VMS
  500. Corporate VMS
  501. Horizontal Marketing Systems
  502. Supply Chain Management
  503. Logistics Functions in a Supply Chain
  504. Order Processing
  505. Warehousing
  506. Inventory Management
  507. Transportation
  508. Transportation Coordination
  509. Chapter Summary
  510. LO1 Define distribution planning, and describe the role of intermediaries in the distribution channel. (pp. 264–266)
  511. LO2 Describe the structure of different types of distribution channels. (pp. 266–270)
  512. LO3 Evaluate new channel strategies as a means of gaining competitive advantage. (pp. 270–273)
  513. LO4 Describe the influences that are considered when selecting a distribution channel. (pp. 273–276)
  514. LO5 Describe the nature of relationships between members of a channel of distribution. (pp. 276–278)
  515. LO6 Explain the concept of integrated marketing systems. (pp. 278–280)
  516. LO7 Explain how supply chain management systems are improving operational efficiency in the channel of distribution. (pp. 280–282)
  517. LO8 Describe the key logistics marketing functions in a supply chain. (pp. 282–286)
  518. Review Questions
  519. Discussion and Application Questions
  520. 13 Retailing
  521. Learning Objectives
  522. Saje Natural Wellness . . .
  523. Retailing and Its Position in the Economy
  524. Retailing and Its Functions
  525. Retailer Classifications
  526. Ownership
  527. Chain Stores
  528. Retail Franchising
  529. Independent Retail Stores
  530. Products and Services Offered
  531. Product Lines
  532. Services Offered
  533. Non-Store Retailing
  534. The Retailing Marketing Mix
  535. Location
  536. Brand Identity
  537. Atmosphere
  538. Merchandise Assortment
  539. Merchandise Control
  540. Marketing Communications Strategy
  541. E-Retailing
  542. Chapter Summary
  543. LO1 Explain the importance of retailing in Canada, and identify key trends influencing the industry. (pp. 290–291)
  544. LO2 Define the functions associated with contemporary retailing. (pp. 291–292)
  545. LO3 Describe the various types of retailers based on ownership, products and services offered, and method of operation. (pp. 292–298)
  546. LO4 Describe the roles and functions of the major components of the retail marketing mix. (pp. 298–305)
  547. LO5 Describe retailing’s transition into the digital marketing environment. (pp. 305–308)
  548. Review Questions
  549. Discussion and Application Questions
  550. 14 IMC: Media Advertising, Social and Mobile Communications
  551. Learning Objectives
  552. When you think of Budweiser . . .
  553. The Integrated Marketing Communications Mix
  554. Marketing Communications Planning
  555. Marketing Communications Objectives
  556. Marketing Communications Strategy
  557. Advertising and Its Role
  558. Creating the Message
  559. Placing the Message: Selecting the Right Media
  560. Assessing Media Alternatives
  561. Internet (Online) Advertising
  562. Television and Video
  563. Radio and Online Audio
  564. Newspapers
  565. Magazines
  566. Out-of-Home Media
  567. Direct Response Advertising
  568. Social Media Communications
  569. The Social Media Environment: Consumers Are in Control
  570. Types of Social Network Advertising and Marketing Communications
  571. Display Advertising
  572. Sponsored (Suggested) Posts
  573. Video Ads
  574. Brand Page (Fan Page)
  575. Company Blogs
  576. YouTube Channels
  577. Viral Marketing and Communications
  578. Benefits of Social Media Communications
  579. Mobile Media Communications
  580. Mobile Applications
  581. QR Codes
  582. Video Game Advertising
  583. Chapter Summary
  584. LO1 Define integrated marketing communications, and describe the components of the integrated marketing communications mix. (pp. 312–313)
  585. LO2 Describe the basic elements comprising marketing communications planning. (pp. 313–315)
  586. LO3 Explain the nature of creative (message) decisions that are part of an advertising campaign. (pp. 315–320)
  587. LO4 Explain the nature of media decisions that are part of an advertising campaign. (pp. 320–322)
  588. LO5 Assess the various media alternatives for delivering advertising messages. (pp. 322–329)
  589. LO6 Describe the role of social media in marketing communications campaigns. (pp. 329–335)
  590. LO7 Describe the role of mobile communications in marketing communications strategies. (pp. 335 –337)
  591. Review Questions
  592. Discussion and Application Questions
  593. 15 IMC: Sales Promotion, Public Relations, Experiential Marketing, and Personal Selling
  594. Learning Objectives
  595. How many times . . .
  596. Sales Promotion
  597. Consumer Promotion
  598. Coupons
  599. Free Samples
  600. Contests
  601. Cash Refunds (Rebates)
  602. Premiums
  603. Loyalty (Frequent Buyer) Programs
  604. Delayed-Payment Incentives
  605. Trade Promotion
  606. Cooperative Advertising
  607. Trade and Performance Allowances
  608. Dealer Premiums
  609. Dealer-Display Materials
  610. Public Relations: Its Role in Marketing Communications
  611. Corporate Communications
  612. Reputation Management
  613. Publicity Generation
  614. Fundraising
  615. Public Relations Strategies
  616. Press Release
  617. Press Conference
  618. Websites
  619. Social Media
  620. Experiential Marketing
  621. Event Marketing and Sponsorships
  622. Sports Sponsorship
  623. Festivals, Fairs, and Annual Events Sponsorship
  624. Cultural and Arts Sponsorship
  625. Cause Marketing Sponsorships
  626. Strategic Considerations for Event Marketing
  627. Personal Selling
  628. The Role of the Contemporary Salesperson
  629. Gathering Market Intelligence
  630. Problem Solving
  631. Locating and Maintaining Customers
  632. Follow-Up Service
  633. The Steps in the Selling Process
  634. Chapter Summary
  635. LO1 Identify the roles and functions of various consumer promotion activities (pp. 343–348)
  636. LO2 Identify the roles and functions of various trade promotion activities (pp. 349–350)
  637. LO3 Identify the role of public relations in the development of marketing communications strategies (pp. 350–353)
  638. LO4 Describe the public relations tools and techniques for communications strategies. (pp. 353–355)
  639. LO5 Explain the role of experiential marketing in marketing today. (pp. 355–363)
  640. LO6 Describe the role of personal selling in the marketing communications mix. (pp. 363–364)
  641. LO7 Describe the basic steps in the selling process. (pp. 364–366)
  642. Review Questions
  643. Discussion and Application Questions
  644. 16 Global Marketing
  645. Learning Objectives
  646. Many prominent companies . . .
  647. Canadian International Trade and the Movement to Global Markets
  648. Analyzing Global Marketing Opportunities
  649. Economic Environment
  650. Consumer Environment
  651. Culture
  652. Language
  653. Needs and Motivation
  654. Political Environment
  655. Trade Barriers
  656. Legal and Regulatory Environment
  657. Technological Environment
  658. Competitive Environment
  659. Global Business Strategies
  660. Direct Investment and Acquisitions
  661. Joint Ventures
  662. Licensing
  663. International Franchising
  664. Contract Manufacturing
  665. Indirect and Direct Exporting
  666. Marketing Strategies for Global Markets
  667. Product
  668. Price
  669. Marketing Communications
  670. Distribution
  671. Chapter Summary
  672. LO1 Outline the importance of international trade for Canada and Canadian corporations. (pp. 370–371)
  673. LO2 Describe the factors an organization considers when pursuing global markets. (pp. 372–379)
  674. LO3 Outline the various business strategies commonly used when entering foreign markets. (pp. 379–382)
  675. LO4 Describe the nature of marketing strategies used by firms when seeking global market opportunities. (pp. 382–388)
  676. Review Questions
  677. Discussion and Application Questions
  678. Glossary
  679. Endnotes
  680. Index

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